Customer reviews from ATT.com
Apple - Refurbished Excellent - iPhone Air 256GB (Unlocked) - Space Black
Average customer rating
4
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
76
4 Stars
8
3 Stars
9
2 Stars
7
1 Star
16
71%of customers recommend this product.
(
67 out of
95)
Customer Reviews for Apple - Refurbished Excellent - iPhone Air 256GB (Unlocked) - Space Black
Posted by: MandMPB
from Alabama
Verified Purchase:Yes
Nothing special about this phone. It’s just like every other iPhone. None of them are worth $1000 but that’s what I paid. oh and Siri stopped working all of a sudden in the last couple of months with all the iPhones we
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, July 31, 2026
Hi there, MandMPB.
Thank you for sharing your thoughts with us. We are sorry to hear that you feel your iPhone Air doesn't stand out from previous models, and we understand how frustrating it is to experience sudden issues with features like Siri across your devices.
To help resolve this technical glitch and ensure your voice assistant works correctly, we recommend reaching out directly to Apple Support so their specialists can help troubleshoot this issue across your devices.
Thank you for sharing your thoughts with us. We are sorry to hear that you feel your iPhone Air doesn't stand out from previous models, and we understand how frustrating it is to experience sudden issues with features like Siri across your devices.
To help resolve this technical glitch and ensure your voice assistant works correctly, we recommend reaching out directly to Apple Support so their specialists can help troubleshoot this issue across your devices.
Written by a customer while visiting ATT.com
Posted by: Oenac
Verified Purchase:Yes
I previously had a iPhone 14. I coould have kept it.
Written by a customer while visiting ATT.com
Posted by: Dog99
Verified Purchase:Yes
Love the phone, so glad I got it. Yeah
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Texas
Verified Purchase:Yes
canceled it 2 times for whatever reason
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, July 24, 2026
Hey there, Larry.
Thank you for sharing your experience, and we are truly sorry for the frustration caused by your order being canceled twice. We understand why you are disappointed, as we always aim to provide a smooth purchasing process for our customers.
You can visit att.com/myorders to check the specific status and details of your order history. If you need further assistance reviewing these cancellations or sorting out your account, please send a direct message to our support teams on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so we can look up your details and provide a quick resolution.
Thank you for sharing your experience, and we are truly sorry for the frustration caused by your order being canceled twice. We understand why you are disappointed, as we always aim to provide a smooth purchasing process for our customers.
You can visit att.com/myorders to check the specific status and details of your order history. If you need further assistance reviewing these cancellations or sorting out your account, please send a direct message to our support teams on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so we can look up your details and provide a quick resolution.
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
Loving the new 17! soooooo lightweight!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: RMC28
from Boston, MA
Verified Purchase:Yes
Really impressed by the iPhone Air. The size and thinness of the phone is perfect. Good performance and the camera works well for what I need.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Battery life no good if I could return I would
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, July 22, 2026
Hey, Jeffrey.
Thank you for taking the time to share your feedback about your iPhone Air. We are sorry to hear that the battery life is not meeting your expectations, as we know how important it is to have a device that keeps up with your routine without constant recharging.
While battery performance depends heavily on usage patterns, you can often improve longevity by adjusting a few system settings. We highly recommend reviewing Apple's official guide at apple.com/batteries/maximizing-performance for helpful tips on optimizing your settings to extend daily battery life.
If you continue to experience issues, please contact Apple Support at (800) 275-2273 to run a quick diagnostic on your hardware health.
Thank you for taking the time to share your feedback about your iPhone Air. We are sorry to hear that the battery life is not meeting your expectations, as we know how important it is to have a device that keeps up with your routine without constant recharging.
While battery performance depends heavily on usage patterns, you can often improve longevity by adjusting a few system settings. We highly recommend reviewing Apple's official guide at apple.com/batteries/maximizing-performance for helpful tips on optimizing your settings to extend daily battery life.
If you continue to experience issues, please contact Apple Support at (800) 275-2273 to run a quick diagnostic on your hardware health.
Written by a customer while visiting ATT.com
Posted by: Tsch21
from Lock haven, pa
Verified Purchase:Yes
I loved the iPhone Air for the frame of the phone. However it was far from worth it. The speakers on a 16E shouldn’t sound better than the Air at half the price. You get one speaker at the top for speaker phone music whatever is playing which is also the earpiece. The battery life was terrible it took me back to my galaxy ultra days. I charge overnight and that typically gets me through an entire day on a pro max. The air charged all night and was also plugged in for about 4 additional hours combined during the day. The camera was also horrible in my opinion it didn’t really matter what you were taking a photo of they all sucked.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, July 21, 2026
Hello there.
Thank you for taking the time to share your feedback about the iPhone Air. We are very sorry to hear that the device's battery life, mono earpiece speaker, and single-lens camera system did not live up to your expectations, especially when compared to your experiences with premium Pro Max devices.
Because your concerns are directly related to the hardware design and specifications built by Apple, we highly recommend reaching out to Apple Support to see what options are available for your device. You can connect with their specialized support technicians at (800) 275-2273 or though getsupport.apple.com/solutions.
Thank you for taking the time to share your feedback about the iPhone Air. We are very sorry to hear that the device's battery life, mono earpiece speaker, and single-lens camera system did not live up to your expectations, especially when compared to your experiences with premium Pro Max devices.
Because your concerns are directly related to the hardware design and specifications built by Apple, we highly recommend reaching out to Apple Support to see what options are available for your device. You can connect with their specialized support technicians at (800) 275-2273 or though getsupport.apple.com/solutions.
Written by a customer while visiting ATT.com