Customer reviews from ATT.com
Apple - Refurbished Excellent - iPhone Air 256GB (Unlocked) - Space Black
Average customer rating
4
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
72
4 Stars
7
3 Stars
8
2 Stars
7
1 Star
16
70%of customers recommend this product.
(
63 out of
90)
Customer Reviews for Apple - Refurbished Excellent - iPhone Air 256GB (Unlocked) - Space Black
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Battery life no good if I could return I would
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, July 22, 2026
Hey, Jeffrey.
Thank you for taking the time to share your feedback about your iPhone Air. We are sorry to hear that the battery life is not meeting your expectations, as we know how important it is to have a device that keeps up with your routine without constant recharging.
While battery performance depends heavily on usage patterns, you can often improve longevity by adjusting a few system settings. We highly recommend reviewing Apple's official guide at apple.com/batteries/maximizing-performance for helpful tips on optimizing your settings to extend daily battery life.
If you continue to experience issues, please contact Apple Support at (800) 275-2273 to run a quick diagnostic on your hardware health.
Thank you for taking the time to share your feedback about your iPhone Air. We are sorry to hear that the battery life is not meeting your expectations, as we know how important it is to have a device that keeps up with your routine without constant recharging.
While battery performance depends heavily on usage patterns, you can often improve longevity by adjusting a few system settings. We highly recommend reviewing Apple's official guide at apple.com/batteries/maximizing-performance for helpful tips on optimizing your settings to extend daily battery life.
If you continue to experience issues, please contact Apple Support at (800) 275-2273 to run a quick diagnostic on your hardware health.
Written by a customer while visiting ATT.com
Posted by: Tsch21
from Lock haven, pa
Verified Purchase:Yes
I loved the iPhone Air for the frame of the phone. However it was far from worth it. The speakers on a 16E shouldn’t sound better than the Air at half the price. You get one speaker at the top for speaker phone music whatever is playing which is also the earpiece. The battery life was terrible it took me back to my galaxy ultra days. I charge overnight and that typically gets me through an entire day on a pro max. The air charged all night and was also plugged in for about 4 additional hours combined during the day. The camera was also horrible in my opinion it didn’t really matter what you were taking a photo of they all sucked.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, July 21, 2026
Hello there.
Thank you for taking the time to share your feedback about the iPhone Air. We are very sorry to hear that the device's battery life, mono earpiece speaker, and single-lens camera system did not live up to your expectations, especially when compared to your experiences with premium Pro Max devices.
Because your concerns are directly related to the hardware design and specifications built by Apple, we highly recommend reaching out to Apple Support to see what options are available for your device. You can connect with their specialized support technicians at (800) 275-2273 or though getsupport.apple.com/solutions.
Thank you for taking the time to share your feedback about the iPhone Air. We are very sorry to hear that the device's battery life, mono earpiece speaker, and single-lens camera system did not live up to your expectations, especially when compared to your experiences with premium Pro Max devices.
Because your concerns are directly related to the hardware design and specifications built by Apple, we highly recommend reaching out to Apple Support to see what options are available for your device. You can connect with their specialized support technicians at (800) 275-2273 or though getsupport.apple.com/solutions.
Written by a customer while visiting ATT.com
Posted by: Kevin1969
from Old town Maine
Verified Purchase:Yes
Great phone top quality service
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Mohamed Yousif
Verified Purchase:Yes
it's amazing Phone; nice looking
Written by a customer while visiting ATT.com
Posted by: Cam Sr
from Texas
Verified Purchase:Yes
Its really different for an iPhone but its an awesome device once you get pass the lightweight feeling, other than that its still an iPhone great as usual.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Alabama
Verified Purchase:Yes
Excellent battery life for my needs. Fast Charging. Light Weight and Fast Processing.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Jamer L
from Iowa
Verified Purchase:Yes
I think Apple is slowly going in the right direction . I unfortunately find it hard to live without a home button . Couple with that the iPhone Air I would prefer to be a half inch less tall and recessed camera lens . Time will tell if I’ll actually use the iPhone Air . (Still on iPhone SE 3rd Gen. which I like more but could be a .25 inch taller ) lastly stop with the brick phones Apple ! Go back to curved edges . Good lord cell phones these days are literal bricks and uncomfortable to use .
Response from ATT.comBy AT&T CARE - Isabella, May 14, 2026
Hi, Jamer. 🙋♀️ Thank you for sharing your experience with us.
We completely understand where you're coming from! There is definitely something special about the classic home button and those comfortable, curved edges. Many of us still hold a sweet spot for the design of the iPhone SE 3rd Gen as well.
There's always a big adjustment period when you move away from a phone that you really love and feel comfortable with. However, we're glad to hear that you're giving the iPhone Air a chance!
We also recommend taking a look at the iPhone User Guide, which is a helpful resource with clear explanations of new features, tips for customizing your settings, and practical advice to improve battery life and overall performance.
🔗https://support.apple.com/guide/iphone/welcome/ios
Your feedback about phone ergonomics and dimensions is incredibly valuable, and we appreciate you sharing your honest thoughts with us while you test out the new device.
Thank you for being part of AT&T! 💙
We completely understand where you're coming from! There is definitely something special about the classic home button and those comfortable, curved edges. Many of us still hold a sweet spot for the design of the iPhone SE 3rd Gen as well.
There's always a big adjustment period when you move away from a phone that you really love and feel comfortable with. However, we're glad to hear that you're giving the iPhone Air a chance!
We also recommend taking a look at the iPhone User Guide, which is a helpful resource with clear explanations of new features, tips for customizing your settings, and practical advice to improve battery life and overall performance.
🔗https://support.apple.com/guide/iphone/welcome/ios
Your feedback about phone ergonomics and dimensions is incredibly valuable, and we appreciate you sharing your honest thoughts with us while you test out the new device.
Thank you for being part of AT&T! 💙
Written by a customer while visiting ATT.com
Posted by: Pcs357
from Seattle
Verified Purchase:Yes
Reading all the reviews I was slightly nervous about battery life and speed of the phone. Rest assured the nerds on YouTube and on Reddit must be power watching inappropriate web content as it's battery life easily gets me through a day. Usually still have over a third left and that's the phone not touching a charger all day. Warning the first few days battery life was rough as it must have been downloading and catching up on all he apps and data on the phone but after couple days....it's been great. The price ATT was selling these for you cannot go wrong.
I would recommend this to a friend!
Written by a customer while visiting ATT.com