Customer reviews from ATT.com
Apple - Refurbished Excellent - iPhone Air 256GB (Unlocked) - Space Black
Average customer rating
4
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
76
4 Stars
8
3 Stars
9
2 Stars
7
1 Star
16
71%of customers recommend this product.
(
67 out of
95)
Customer Reviews for Apple - Refurbished Excellent - iPhone Air 256GB (Unlocked) - Space Black
Customer Rating
2
Hot Garbage
on July 18, 2026
Posted by: iphoneairisawful
This phone is hot garbage. It cannot play music while using the GPS, it stutters both the music & GPS...awesome. It overheats often and totally freezes other times. It is not powerful enough to use the bloated & awful iOS apple crams full of ai slop and bloat. stay away from this phone at all costs.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, August 3, 2026
We are sorry to hear about these performance and overheating issues with your new device. We want your phone to handle navigation and music smoothly without freezing up. You can follow these quick troubleshooting steps:
Restart the device to clear temporary system glitches.
Update your iOS software and apps to ensure compatibility.
Turn off Background App Refresh in settings to reduce processor strain.
Remove any thick cases while using GPS to help the phone cool down.
If you don't find the solution with these steps, please DM us so we can take a closer look into it.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Restart the device to clear temporary system glitches.
Update your iOS software and apps to ensure compatibility.
Turn off Background App Refresh in settings to reduce processor strain.
Remove any thick cases while using GPS to help the phone cool down.
If you don't find the solution with these steps, please DM us so we can take a closer look into it.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Written by a customer while visiting ATT.com
Customer Rating
1
Wait for prices to go down wait for a new phone
on July 2, 2026
Posted by: Shouldwepayalot
The price for the phone is still too expensive, especially now they’re working on coming out with another design phone of an iPhone kind of wish they would do iPhones every 2 to 3 years to give people the chance to wait to give the developers a chance to actually put hard work and labor into making that phone, correct
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, July 26, 2026
Thank you for sharing your experience. We understand your perspective on smartphone pricing and how quickly new models arrive. We want to ensure your experience is much better moving forward and help you find the best value. In case you need our assistance in the future, you can get in touch with us via phone at 800-331-0500. Or, alternatively, you can DM us on one of our official social media channels for a faster response and resolution:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
Written by a customer while visiting ATT.com
Posted by: FMart
from Cincinnati, Ohio
Verified Purchase:Yes
Really love the Air. Switched from 16 Pro. Same battery life but the 16 Pro wasn’t all that stelar either I enjoy this phone so much. It’s so light like it is not even in my pocket. I can’t say it is the most durable as I cracked the screen within the first week and it’s supposed to be strong. Still…no regrets. I highly recommend.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
1
Worst Phone Ever
on June 23, 2026
Posted by: Bart430
from Idaho
Hands down the worst phone I have ever owned. Yes its light weight but that is the only thing this phone has going for it. The battery life is horrible, camera is sucks, one speaker so don't think about playing music without a BT speaker. I would get rid of this phone today if I could. This phone is so bad, I may never buy another Apple device. I can't believe Apple allowed this abomination to go to market.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, August 19, 2026
Hi, Bart430. We are sorry to hear that your experience with your new device has been the one you expected.
To help optimize your battery life, we recommend trying these quick adjustments:
-Enable Low Power Mode in your settings to reduce background activity.
-Check your Battery Usage under settings to identify any power draining applications.
-Lower your screen brightness or turn on Auto-Brightness to preserve daily charge.
For the rest of the features, we highly recommend checking the official iPhone User Guide so you can learn helpful tips and tricks to get the most out of your device here:
🔗https://support.apple.com/guide/iphone/welcome/ios
If you still need further assistance or want us to look into your options, please send us a DM to your preferred social media channel.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
We hope this can help you enjoy your iPhone. Thank you for sharing your review!
To help optimize your battery life, we recommend trying these quick adjustments:
-Enable Low Power Mode in your settings to reduce background activity.
-Check your Battery Usage under settings to identify any power draining applications.
-Lower your screen brightness or turn on Auto-Brightness to preserve daily charge.
For the rest of the features, we highly recommend checking the official iPhone User Guide so you can learn helpful tips and tricks to get the most out of your device here:
🔗https://support.apple.com/guide/iphone/welcome/ios
If you still need further assistance or want us to look into your options, please send us a DM to your preferred social media channel.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
We hope this can help you enjoy your iPhone. Thank you for sharing your review!
Written by a customer while visiting ATT.com
Posted by: GG84
from New york, NY
Verified Purchase:Yes
Short battery life / light weight but you have to charge it twice a day
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, August 5, 2026
We appreciate you sharing your thoughts on the lightweight design of the iPhone Air, though we are incredibly sorry to hear that you are dealing with battery life.
We recommend checking your battery usage settings to identify which applications are draining the most power in the background, and keeping your device updated to the latest software version can often improve overall battery performance.
Thank you very much for taking the time to share your honest product feedback with us.
We recommend checking your battery usage settings to identify which applications are draining the most power in the background, and keeping your device updated to the latest software version can often improve overall battery performance.
Thank you very much for taking the time to share your honest product feedback with us.
Written by a customer while visiting ATT.com
Posted by: Anthony256
from Lexington tn
Verified Purchase:Yes
Terrible speakers and battery life
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, August 5, 2026
We are sorry to hear about your experience. We would love to offer some basic troubleshooting that might resolve these concerns right away.
For the speaker performance:
• Ensure that your device software is fully updated to the latest version.
• Verify that there is no lint, dust, or plastic protective film blocking the lower speaker grilles.
For the battery performance:
• Navigate to your settings to check background app activity and see which applications are consuming the most power.
• Toggle on Low Power Mode to help extend your daily usage.
If these steps do not help and you want us to investigate further, please send us a direct message on your favorite social media channel. Our team will be ready to assist you.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for sharing this product feedback with us.
For the speaker performance:
• Ensure that your device software is fully updated to the latest version.
• Verify that there is no lint, dust, or plastic protective film blocking the lower speaker grilles.
For the battery performance:
• Navigate to your settings to check background app activity and see which applications are consuming the most power.
• Toggle on Low Power Mode to help extend your daily usage.
If these steps do not help and you want us to investigate further, please send us a direct message on your favorite social media channel. Our team will be ready to assist you.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for sharing this product feedback with us.
Written by a customer while visiting ATT.com
Posted by: Happy customer ohio
from Ohio
Verified Purchase:Yes
If you just need a phone and not a camera this is the phone for you. Still takes excellent photos but the zoom is where it loses power. Reasonable battery life and doesn’t take up too much space in your pocket. Would not get this phone for 1,100 but at $300-$500 it’s a great alternative.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Richmond, CA
Verified Purchase:Yes
The camera is a disappointment.
Response from ATT.comBy AT&T CARE - Isabella, August 2, 2026
Hello, Grace Chang. We are sorry to hear that the camera on your new phone is a disappointment. We know that camera quality is a huge part of the overall experience, and we want you to feel satisfied with the photos you take.
To help you get the most out of your lens, you can explore the official Apple iPhone User Guide to learn useful tips and tricks for adjusting your settings;
🔗support.apple.com/guide/iphone/welcome/ios
We would love to help you check your camera settings and troubleshoot the performance to see if we can improve your results. Because we need to look into your specific device details safely, please reach out to us through a direct message on your favorite social media channel.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for taking the time to share this feedback, as it helps us continue to improve our products and services.
To help you get the most out of your lens, you can explore the official Apple iPhone User Guide to learn useful tips and tricks for adjusting your settings;
🔗support.apple.com/guide/iphone/welcome/ios
We would love to help you check your camera settings and troubleshoot the performance to see if we can improve your results. Because we need to look into your specific device details safely, please reach out to us through a direct message on your favorite social media channel.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for taking the time to share this feedback, as it helps us continue to improve our products and services.
Written by a customer while visiting ATT.com