Customer reviews from lg.com
LG - 18,000 BTU DUAL INVERTER, SMART WI-FI ENABLED WINDOW AC - WHITE
Average customer rating
4.6
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
105
4 Stars
7
3 Stars
0
2 Stars
2
1 Star
9
90%of customers recommend this product.
(
91 out of
101)
Customer Reviews for LG - 18,000 BTU DUAL INVERTER, SMART WI-FI ENABLED WINDOW AC - WHITE
Customer Rating
1
DID NOT LAST
on January 27, 2020
Posted by: HOT ON THE ISLAND
from GALVESTON TX
PURCHASED THIS MODEL MAY 2018. AS OF DEC 2019 WILL NOT TURN ON. PAID WASAY TO MUCH FOR THIS TO STOP WORKING SO QUICKLY. ONE YEAR WARRANTY (SHOULD HAVE BEEN A CLUE).
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, January 27, 2020
That's not good! We're sorry to see that you've run into issues with your air conditioner. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Work great for one year and 10 months and quit
on April 19, 2020
Posted by: Outoluck2020
from Jax Beach
[This review was collected as part of a promotion.] In the last 10 years we have bought three 18000 BTU LG window air conditioners. The first one lasted about four years and the pan and case rusted out. We replaced it what's the same model LG air conditioner and it lasted approximately three years and was damaged by Hurricane Matthew causing a mount to break and it ran for about a year very noisily. We then got the 18000 BTU dual inverter model because we figured it would last and run better than the last two unfortunately it only ran for one year and 10 months and then quit ( in the middle of the covid 19 pandemic if you buy the Dual inverter air conditioner make sure you get an extended warranty
Pros: battery
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 9, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
on September 8, 2019
Posted by: Page2006
from Memphis
[This review was collected as part of a promotion.] I bought the LG air conditioner May 2018. Absolutely HORRIBLE. This year it stopped cooling my room. Don’t waste your money on this brand. It will cool at about 80 degrees but when it hits the 90’s with humidity, it doesn’t work.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, September 9, 2019
We hate to see you are having this trouble out of the air conditioner. You can troubleshoot issues with the cooling ability of the air conditioner from the following help library article: http://www.lg.com/us/support/product-help/CT10000014-1342109440312-not-cooling Should you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000.
Written by a customer while visiting lg.com
Customer Rating
5
the BEST
on July 21, 2019
Posted by: Mike607
from new york
[This review was collected as part of a promotion.] bought a few days ago because it was the only 220v ac at home depot- well i'm really glad it was this one. the duel inverter sure makes a difference, and it is QUIET, like a few times i thought it was off,i had to get close and really listen.... truly the very best!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Electrical bull
on May 25, 2020
Posted by: Toddscool
from New Hampshire
[This review was collected as part of a promotion.] No where on the packaging Does it say it requires a dedicate Foreign 230 voltage outlet. I spent two hours setting up the window just to go and plug it in and find this ridiculous power cord. So mad about this..
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 1, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. Our Mobile Communications Support will be better able to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: jackiem
from New Albany, In
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this air conditioner when our old one quit! Love how quiet this unit runs and keeps our downstairs so cool needed to turn it up to 74 and 75 not to freeze!! We still how 90 degree days this time of the year and was so glad we went ahead and purchased this now! So far I am really impressed with our new unit!
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Larry 123
Verified Purchase:Yes
Works great much quieter then old unit.Seems more energy efficient then past unit as well.
Pros: ease of use, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Bill Range
from Marlin, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'm very pleased with my new LG Air Conditioner. It runs quiet and cools my entire house. I also love the remote turn on option, so I can turn it on before I get home.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com