Customer reviews from lg.com
LG - 18,000 BTU DUAL INVERTER, SMART WI-FI ENABLED WINDOW AC - WHITE
Average customer rating
4.6
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
105
4 Stars
7
3 Stars
0
2 Stars
2
1 Star
9
90%of customers recommend this product.
(
91 out of
101)
Customer Reviews for LG - 18,000 BTU DUAL INVERTER, SMART WI-FI ENABLED WINDOW AC - WHITE
Customer Rating
5
Best Choice I Could Have Made!!
on July 25, 2024
Posted by: Garage Man Mike
from Houston, Texas
[This review was collected as part of a promotion.] I did a lot of research on what size unit I needed to cool my garage so that I could work on all of my "Honey Do's" and found that my LW18171VSM was the best match for my needs both by size and by cost. I have had my A/C working now for nearly a year and could not be happier. It really helps me beat our hot Texas days!
Pros: Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
DONT BUY
on June 22, 2020
Posted by: Tl9516
[This review was collected as part of a promotion.] My grandmother bought this one 2 years ago and it was exactly one year after she bought it, it stoped working Lg sent someone out to “ fix “ it worked for about 6 months and stoped again. This is the second air conditioner like this she has bought that has just stopped working for no reason.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 15, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Junk
on August 28, 2020
Posted by: Your product is garbage
from Nj
2 months in error code ch 41 product is junk your customer support is garbage
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 2, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Quiet window unit
on July 1, 2018
Posted by: Mr Handy Man
from Washington, Pa.
Works Great
I'm replacing my Central Ac with this unit. Saving $3000.00
All I hear is the fan running. No compressor noise at all.
Compressor Powers up the down with no noise.
Works on cell phone app. I can adjust AC unit from work.
Just fit in window opening. I custom made window ledge support and outside support bracket.
I'm replacing my Central Ac with this unit. Saving $3000.00
All I hear is the fan running. No compressor noise at all.
Compressor Powers up the down with no noise.
Works on cell phone app. I can adjust AC unit from work.
Just fit in window opening. I custom made window ledge support and outside support bracket.
Pros: Features/Settings, Performance, Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: RobKB67
from RiverVale NJ
Verified Purchase:Yes
Reasonable price and works well. Install was very simple, phone app and remote control mount were just as easy.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Halte
Verified Purchase:Yes
I bought this 2 years ago but the unit is no longer cooling the room.
Response from lg.comBy LG Customer Experience team, Customer Care, October 31, 2023
Hello there, We hate to hear this unfortunate event. However, we'd be more than happy to look further into some options for solutions to help you out with this. Please contact us if you would like further assistance. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Anonymous
from Southern Calif.
Verified Purchase:Yes
It Fit In My Existing Wall Cutout. Energy Efficant And Quiet.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jppelec
from Queens, NY
Verified Purchase:Yes
This is a replacement for a much older LG air conditioner. I wanted LG because of the dehumidifier setting that my old one had. I decided to upgrade to this deluxe model with the Wi-Fi control and so far I am very happy. I love the sleep feature you can barely hear this air-conditioner run. I hope it lasts as long as the one it’s replacing, the old one was over 10 years old and never gave me a problem.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com