Customer reviews from lg.com
LG - 18,000 BTU DUAL INVERTER, SMART WI-FI ENABLED WINDOW AC - WHITE
Average customer rating
4.6
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
105
4 Stars
7
3 Stars
0
2 Stars
2
1 Star
9
90%of customers recommend this product.
(
91 out of
101)
Customer Reviews for LG - 18,000 BTU DUAL INVERTER, SMART WI-FI ENABLED WINDOW AC - WHITE
Posted by: Emdivon
from Suffolk county New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the unit a year ago and it cools a large area
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: blll
from CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this AC unit for 3 weeks now and it is the most quiet and sophisticated unit that I have ever owned. It is super efficient, thus far reliable and well designed. Performs extremely well.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: TomPW
from Albuquerque, NM
Verified Purchase:Yes
[This review was collected as part of a promotion.] I installed inside the wall to replace an old and noisy smaller window type unit. I just began to use the new LG less than a week ago, so am still getting to know how to use the features. It is so much quieter than my old AC and I like the energy saver feature, so the cooling shuts down when the thermostat senses it has cooled the space, and every few minutes a quiet fan comes on to check if the room needs more cooling. I still have a lot to learn about this LG air conditioner.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Franklee
from Central NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this to replace an older inefficient and loud GE. Have been running daily since day one. Love the IOS App. Almost never use the supplied remote. cools almost 900 sq ft with a vaulted 12 ft ceiling on Energy Saving mode and low fan. Have had quite a few 95+ degree days and no problems.
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Quit after 2 years mid-summer
on July 11, 2022
Posted by: Janetfarris1025
from Vicksburg, ms
I bought this unit 2 years ago and it had completely quit. Horrible
Quality
1
Features
1
Value
1
Response from lg.comBy Jennifer, Social Media, July 15, 2022
Duly noted. We are disappointed to see that this happened, and we want to thank you you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
1
Stopped working less than a year later
on July 12, 2022
Posted by: Farrahrangel
from Talpa tx
I bought this August 2021 and it stopped working June 2022. I am so mad because I paid alot for this!!! My cheap a/c is still working compared to this garbage.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Jennifer, Social Media, July 15, 2022
Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
2
Island Salt Water :(
on September 3, 2022
Posted by: Michael_HI
from Honolulu
This AC unit was nice at the beginning for our 970sqft condo, but we've had it for 2.5 years and the salt water has started to corrode the outside fins. The installer thought it was weird that there wasn't a drain plug or any discussion in the manual about having it drain. It now looks like this might be related to the corrosion issue. We're not sure how much more we'll be able to use this 18000 BTU unit, so a little disappointed in this unit.
Pros: ease of use, Performance
Quality
2
Features
4
Value
2
Response from lg.comBy Sandy, Social Media, September 6, 2022
We hate to hear this and thank you for taking the time to provide us your feedback. ^Sandy
Written by a customer while visiting lg.com
Customer Rating
4
Top of the line, but a few oddities
on May 31, 2019
Posted by: Anon1234
from Ohio
[This review was collected as part of a promotion.] So many features on these units that you can get lost in the weeds setting them up. Very quiet, consistent performance and cooling capabilities. WiFi app is very good, but a few things could be improved with a firmware update which I think is desperately needed. Mostly related to sleep mode.
1. Sleep mode should last longer than 7 hours (up to 24 hours a day honestly) and not raise the temperature. Very strange. Disruptive to sleep when the unit turns off and dings, or the room gets hotter throughout the night.
2. No noises when changing settings, especially in sleep mode.
3. Ability to have the screen and LEDs turn off in sleep mode.
2. No noises when changing settings, especially in sleep mode.
3. Ability to have the screen and LEDs turn off in sleep mode.
Additionally, some form of protection for the rear cooling fins is a MUST. I'm having a contractor look into how to protect it from hail damage. They are extremely fragile and critical to the operation of the unit. Also, a drain plug is necessary as one of the units I have makes occasional sounds of rushing/gurgling water.
Ability to have the remove and unit display sync up properly when changes are made from the app or from the unit itself. Currently, the remote stores the last changes made from itself, but does not reflect changes made via other input methods. If you set it to 72* on the remote, and turn it up via app or unit controls to 73*, the remote will still read 72*, and when you make changes via the remote, it will go back to 72* and make changes from there, not the current set temperature.
I think ALL of this can be fixed in firmware/software. Really hope LG can enhance the development of this unit before it eventually gets forgotten about/replaced. I highly value the units and they will be in my home for years to come! I am recommending them to an entire condo complex!
Pros: Style/Design, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com