Customer reviews from Samsung US
Samsung - 77 Class S85D Series OLED 4K Smart Tizen TV (2024)
Average customer rating
4.5
(308 Reviews)
Rating breakdown 308 reviews
5 Stars
230
4 Stars
41
3 Stars
17
2 Stars
8
1 Star
12
87%of customers recommend this product.
(
39 out of
45)
Customer Reviews for Samsung - 77 Class S85D Series OLED 4K Smart Tizen TV (2024)
Customer Rating
5
Samsung TV
on March 20, 2025
Posted by: ABlovessamsung
[This review was collected as part of a promotion.] I love my TV. It is great to have such clarity and picture quality. This is my 1st OLED Tv and it was well worth the wait. It was very easy to set up. It works well with my phone and all my devices can be easily found on the TV. It truly is smart and when you turn on your gaming systems it will switch to that particular device. It is a great device and happy I made this purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV
on March 18, 2025
Posted by: Kristina
[This review was collected as part of a promotion.] I live it graphics are awesome and make games look even better when playing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Very disappointed
on March 17, 2025
Posted by: Rudi
Major pain in the neck to set up, practically no support not even a manual got out all the TVs out of a lot easier to deal with
Response from Samsung USBy Samsung Specialist, March 17, 2025
Rudi,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the S85D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the S85D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the S85D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the S85D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Vertical line divides screen into two halves.
on March 11, 2025
Posted by: MamaHeel
We loved the in depth picture on this tv. It is the main reason we purchased it. Unfortunately four months into owning the tv we noticed a vertical line of one solid color dividing the screen into two halves. We are in the process of seeing how the warranty works and what steps we need to take to get it repaired. Hopefully this will be a good experience.
Response from Samsung USBy Samsung Specialist, March 11, 2025
MamaHeel,
We appreciate you sharing the details of your screen issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing the details of your screen issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Technological difficulties
on March 9, 2025
Posted by: Linda
I bought this a few weeks ago and I am extremely frustrated because the voice over features do not work properly.
I cannot get the actual voiceover to stop talking. So now I’m hearing the actors’ lines AND the V.O.simultaneously.
And believe me, the AI voice cannot keep up the pace with the dialogue.I’m providing levity here, but in all seriousness, I’m unhappy with this purchase.
I cannot get the actual voiceover to stop talking. So now I’m hearing the actors’ lines AND the V.O.simultaneously.
And believe me, the AI voice cannot keep up the pace with the dialogue.I’m providing levity here, but in all seriousness, I’m unhappy with this purchase.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy Samsung Specialist, March 10, 2025
Linda,
If your TV is announcing everything you do, Voice Guide is turned on. Voice Guide is an accessibility function to assist users who are visually impaired. It’s possible you’ve accidentally turned it on by holding down the volume button on your TV remote.
To turn off Voice Guide, navigate to: Home > Menu > Settings > All Settings > General & Privacy > Accessibility > Voice Guide Settings > Voice Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
If your TV is announcing everything you do, Voice Guide is turned on. Voice Guide is an accessibility function to assist users who are visually impaired. It’s possible you’ve accidentally turned it on by holding down the volume button on your TV remote.
To turn off Voice Guide, navigate to: Home > Menu > Settings > All Settings > General & Privacy > Accessibility > Voice Guide Settings > Voice Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic TV.
on March 9, 2025
Posted by: Susie Q
from East Aurora NY
Great picture Clear and true defined colors. Paired with Samsung soundbar and Alexa. Feel like im in a theatre! Love all the preloaded apps too
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on March 8, 2025
Posted by: Lmprn0925
from Monroeville, PA
Great color and sharpness. Sound from the TV is good too. We are happy with our bigger TV. And we love the voice activated Alexa!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on March 6, 2025
Posted by: WRKAUF
from NorthBay S.F.,CA
Amazing picture quality and sound even without the sound bar. Wish I had room for a larger one. It's rather complicated at first, but then this is my first Smart TV. Adding the soundbar with the optional wireless rear speakers really turns this into a theater experience.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US