Customer reviews from Samsung US
Samsung - 77 Class S85D Series OLED 4K Smart Tizen TV (2024)
Average customer rating
4.5
(308 Reviews)
Rating breakdown 308 reviews
5 Stars
230
4 Stars
41
3 Stars
17
2 Stars
8
1 Star
12
87%of customers recommend this product.
(
39 out of
45)
Customer Reviews for Samsung - 77 Class S85D Series OLED 4K Smart Tizen TV (2024)
Customer Rating
5
Awesome tv
on October 16, 2025
Posted by: Pleaseletmewin
[This review was collected as part of a promotion.] It is a great TV all around. I would recommend ten out of ten times
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wow wow and wow!
on October 15, 2025
Posted by: Boricua00926
[This review was collected as part of a promotion.] Purchased my Samsung OLED after reviewing and viewing the television at my local electronics store. I was impressed by the performance of the television at the store but was even more impressed by it in my home. The range and depth of colors and performance just are amazing! My last television was the Samsung 65” Curve from years ago and I didn’t think anything could win my heart after that Samsung. But my new Samsung OLED S85D has taken my heart and not disappointed. Yeah Samsung perhaps a Samsung OLED Curve for me?!?
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful picture problematic operating system
on October 15, 2025
Posted by: TheBigA
[This review was collected as part of a promotion.] The operating system is so bulky I can almost not log onto my Xfinity account. Everything is super slow and a real pain in my rear end.
Value
3
Response from Samsung USBy Samsung Specialist, November 11, 2025
TheBigA,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Happy, not happy
on October 14, 2025
Posted by: AvidTVWatcher
[This review was collected as part of a promotion.] I use my TV to watch movies, sports (both live and recorded), and regular programming. I am not a gamer. While I’m relatively happy with the TV as a whole, I do have annoying issues with the size of the picture enlarging (zooming in) with no interaction on my part, thus requiring me to manually change the picture size back to the correct setting. If not for the picture issue, I would have given this TV a 5 star rating.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect Picture
on October 13, 2025
Posted by: FireMedic3017
[This review was collected as part of a promotion.] I have watched different sporting events, played different games, and streamed quite a number of different apps and shows on my television and it seems the longer I watch the picture and sound get better on the device. I can not be happier with my purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
log in process
on October 13, 2025
Posted by: lovetopatio
[This review was collected as part of a promotion.] sports, news , local news/
however the log in process is a nightmare
however the log in process is a nightmare
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Picture! Great Value!
on October 13, 2025
Posted by: Durocdog
[This review was collected as part of a promotion.] I love the clarity, sharpness, depth of blacks and vivid colors. So much better than my previous TV. I can’t say enough about the quality, color and general view of this tv.
I didn’t give it 5 stars due to a couple of things which may not even be the issue with the tv itself.
I have not been able to get the sleep timer to be set to 60 minutes. I can only get 30 minutes to respond. Yes, it does have 60 minutes time available - at one point it was 60 minutes. But, I cannot get it back to 60 minutes.
Often, the sound is not in sync with the picture. I believe this is an issue with the transmission of picture and sound and not the tv.
Samsung has always been a great product and this TV is a great choice.
I didn’t give it 5 stars due to a couple of things which may not even be the issue with the tv itself.
I have not been able to get the sleep timer to be set to 60 minutes. I can only get 30 minutes to respond. Yes, it does have 60 minutes time available - at one point it was 60 minutes. But, I cannot get it back to 60 minutes.
Often, the sound is not in sync with the picture. I believe this is an issue with the transmission of picture and sound and not the tv.
Samsung has always been a great product and this TV is a great choice.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Brilliant, except for low light scenes
on October 13, 2025
Posted by: AshTan
[This review was collected as part of a promotion.] We use the TV in the family room, so it’s the main TV viewed by everyone at home.
Everything else is fine, but the low light scenes are impossible to watch on this TV. Black color is one a dark hole … everything disappears in it and you can barely see anything.
The daylight scenes (which are shown in the TV stores) are brilliant and that made us buy it. But the blacks are toooo dark and disappointing
Value
3
Response from Samsung USBy Samsung Specialist, November 11, 2025
AshTan,
We appreciate your input on the picture quality of Samsung's S85D TV. If the image you’re seeing doesn't meet your expectations, there are several adjustments you can make to the picture settings.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate your input on the picture quality of Samsung's S85D TV. If the image you’re seeing doesn't meet your expectations, there are several adjustments you can make to the picture settings.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US