Customer reviews from Samsung US
Samsung - HW-Q800D Q-series 5.1.2ch Wireless Dolby ATMOS Soundbar w/ Q-Symphony - Black
Average customer rating
4.7
(257 Reviews)
Rating breakdown 257 reviews
5 Stars
203
4 Stars
40
3 Stars
7
2 Stars
3
1 Star
4
95%of customers recommend this product.
(
41 out of
43)
Customer Reviews for Samsung - HW-Q800D Q-series 5.1.2ch Wireless Dolby ATMOS Soundbar w/ Q-Symphony - Black
Customer Rating
5
Excelente device
on September 5, 2025
Posted by: joss76
[This review was collected as part of a promotion.] The Samsung audio system delivers a powerful and crisp sound experience, standing out for its excellent fidelity with deep bass, clear mids, and balanced highs, making both music and movies feel truly immersive. Its practical design allows for quick and hassle-free installation, even for users with no technical background. Operation is simple thanks to intuitive controls and a user-friendly interface, whether from the panel itself or through mobile applications. One of its greatest strengths is its wide compatibility with other devices: it easily connects to smartphones, laptops, and tablets via Bluetooth or auxiliary inputs, ensuring versatility in any setting. In addition, its stable connectivity provides smooth audio streaming without interruptions, making it an excellent choice for gatherings, parties, or everyday home use. Overall, it combines quality, simplicity, and connectivity in one reliable system.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Sound is good, not great
on September 6, 2025
Posted by: Chipper
[This review was collected as part of a promotion.] Probably should of upgraded to the Q910. The sound is better than I had with my 10 year old Bose but dialogue is still not as clear as I had hoped.
Value
3
Response from Samsung USBy Samsung Solutions, September 9, 2025
Hi Chipper, Thank you for taking a moment to review the HW-Q800D Soundbar. To improve your audio experience, the HW-Q800D features a wide range of sound modes and settings allowing you to fine tune the sound to your liking. Pressing the SOUND CONTROL button on your remote allows you to select the desired sound effect. You can select Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, and Virtual. The desired item can be adjusted using the Up/Down buttons. Alternatively, with the sound mode set to standard, press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6. If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • Live Chat
• Manuals, Software, & Warranty Info
• Creating a service ticket
~ Samsung Solutions
• Manuals, Software, & Warranty Info
• Creating a service ticket
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Quality sounds not as good as other products
on September 20, 2025
Posted by: Ifa2506
[This review was collected as part of a promotion.] This specific series does not have the same quality as other previous Samsung sound systems I have had in the past, despite having more tech and being built with better quality materials. The best sound, I think, is when playing a movie, but in general, it does not sound really good, especially when listening to music; it sounds like an empty box.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great addition to your TV
on September 21, 2025
Posted by: SoccerFun
[This review was collected as part of a promotion.] The soundbar completely changes the experience with my Samsung TV. With Q-Symphony on, the sound is rich and immersive, and you really only notice the difference when you turn it off — everything feels flat without it. Great for movies, sports, and music.
Not 5 stars because sometimes it’s get disconnected from the TV for some reason.
Not 5 stars because sometimes it’s get disconnected from the TV for some reason.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The product is amazing!
on September 25, 2025
Posted by: JonasF
[This review was collected as part of a promotion.] I already had other sound systems from Samsung since 2011 and I always get impressed with the sound quality delivered. Again with this new Soundbar I acquired I got impressed. Great and fast support from Samsung every time I needed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy Setup - Sounds Good
on October 13, 2025
Posted by: gpjames
[This review was collected as part of a promotion.] Setup way easy. My Samsung QN90D TV instantly recognized the soundbar and faithfully sets the TV to Q-Symphony mode at every startup. Mids and highs are very good. Bass via the sub is okay. I have the sub set at +5 and it is satisfactory. +6 made it a bit too muddy. I left the mids and highs at default boost settings. Pseudo-surround, as I call it, is marginal. I'll be procuring SWA-9500S rear speakers, soon, for more authentic surround sounds. Very happy overall and would purchase again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible, Constant lip sync and echo issues.
on October 13, 2025
Posted by: Frustrated
[This review was collected as part of a promotion.] Horrible, Constant lip sync and echo issues. Numerous customers have the same complaints online. Samsung needs to come up with a software fix.
Value
2
Response from Samsung USBy Samsung Solutions, October 13, 2025
Hello Frustrated,
We appreciate you taking a few moments to review the HW-Q800D Soundbar.
If the video on the TV and audio from the soundbar are not synchronized, press the SOUND CONTROL button on the soundbar remote, until you see AUDIO SYNC on the display. You can then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
You can also try the below to minimize the delay:
1) Connect the source directly to the Soundbar’s HDMI input, then connect the Soundbar to the HDMI ARC input on the TV.
2) On the TV, set the Sound Delay level to 0. Home > Settings > Sound > Expert Settings > Digital Output Audio Delay: “0”
3) Change the audio format to PCM on both the source device and the TV.
For additional troubleshooting steps, please refer to this online guide:
https://www.samsung.com/us/support/troubleshooting/TSG01110022/
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
We appreciate you taking a few moments to review the HW-Q800D Soundbar.
If the video on the TV and audio from the soundbar are not synchronized, press the SOUND CONTROL button on the soundbar remote, until you see AUDIO SYNC on the display. You can then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
You can also try the below to minimize the delay:
1) Connect the source directly to the Soundbar’s HDMI input, then connect the Soundbar to the HDMI ARC input on the TV.
2) On the TV, set the Sound Delay level to 0. Home > Settings > Sound > Expert Settings > Digital Output Audio Delay: “0”
3) Change the audio format to PCM on both the source device and the TV.
For additional troubleshooting steps, please refer to this online guide:
https://www.samsung.com/us/support/troubleshooting/TSG01110022/
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Sound quality and sleekness.
on October 13, 2025
Posted by: Louie619
[This review was collected as part of a promotion.] Quality in sound and non-bulky design has improved our movie and online streaming experience. This setup currently works perfectly in our apartment and excited to upgrade within the Samsung family once we move into our new house.
Value
5
Written by a customer while visiting Samsung US