Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(1,987 Reviews)
Rating breakdown 1,987 reviews
5 Stars
1,597
4 Stars
231
3 Stars
55
2 Stars
31
1 Star
73
92%of customers recommend this product.
(
1,555 out of
1,687)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
Love it
on August 9, 2025
Posted by: Briezzly
from California
Bought this 4 days ago and I freaking love it! No complaints here just trying to control my caffeine intake because I want l the coffee. Its so easy to make
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee!!
on October 12, 2025
Posted by: Israel
from Miami, FL
[This review was collected as part of a promotion.] All my orders have been amazing! Every capsule I have bought with a unique taste and a wonderful smell.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on January 24, 2026
Posted by: MT
I purchased the Nespresso Vertuo Pop in September, 2025. After about three months of use, the coffee began tasting bitter and weaker than expected despite using the same pods and filtered water. I followed the recommended cleaning and descaling steps, but the taste did not improve. I hope this can be addressed, as I previously had a very good experience with other Nespresso machines.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Pop+ is a hit!
on June 20, 2024
Posted by: CharlieB
from Cypress, CA
[This review was collected as part of a promotion.] For a long time, my wife and I would enjoy Nespresso coffee at our friends house. They have a Vertuo machine. We really enjoyed all the different coffees. I was fortunate to receive a Vertuo Pop+. I'm so happy with it. Our friends exchange with us different coffees.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DId not last
on August 26, 2024
Posted by: JB
from Texas
Did not last 8 months. Used in our RV while traveling. Worked okay before it started flashing red. I went back to a regular coffee maker.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 27, 2024
Thanks for your review. We’re dismayed to learn that your Vertuo Pop+ machine flashed red while using it in your RV. Your machine has a one-year warranty and a lifetime of troubleshooting. If troubleshooting is unsuccessful, we have repair and replacements options to provide you via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number 800-562-1465 to troubleshoot with a machine expert. You may also troubleshoot via live chat on our website when you select “Machine Assistance” from the chat category. We’re confident we’ll come to a satisfactory resolution to get you back to your Nespresso coffee ritual soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact.
on October 22, 2024
Posted by: Mlad
from Lake Elsinore CA
[This review was collected as part of a promotion.] Bought it for my daughter. She loves it. She said nothing compares the quality of the coffee. Vertuo Pop is cute and easy to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Chocolate Is All It Took! A Machine for a Friend.
on May 20, 2023
Posted by: Nancy
from Phoenix
[This review was collected as part of a promotion.] I fixed a mug of Nespresso's Rich Chocolate for my friend and she was hooked! She's loved coffee since she was a baby. She only drinks the best. Challenge accepted! Hooked with her fist sip! Her kids were looking for a Mother's Day gift idea and Vertuo Pop Machine was exactly what she needed. I placed the order and had the machine within a week. She received the gift on Mother's Day and she's already ordered more coffee. - That was only 6 days ago! Thanks, Nespresso for making my friend's day, and my day, on a daily basis.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Think how many want that first cup?
on November 1, 2023
Posted by: Mouse Pie
from NY, NY
Gifted this 2 months ago. Soooo disappointed. Too long to brew one cup of coffee! Who gets the first cup? By then someone wants a second but….wait no time. Better choice would be make a product to produce 6+ cups, easy peasy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 2, 2023
Thank you for your review. We share your disappointment that the VertuoPop+ machine did not meet your expectations. The machine can brew one capsule at a time. We can suggest using the Carafe Pour-Over Style 18oz. capsule to brew a larger serving to serve more guests at once. This machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are happy to assist you with ways to enjoy your VertuoPop+ machine. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA