Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.7
(486 Reviews)
Rating breakdown 486 reviews
5 Stars
400
4 Stars
59
3 Stars
14
2 Stars
5
1 Star
8
96%of customers recommend this product.
(
365 out of
381)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
Fun machine
on October 17, 2025
Posted by: Coffee 1
from New York
[This review was collected as part of a promotion.] Easy to set up and after using it a couple of times easy to use. The coffee is great!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Get you one of these
on February 24, 2026
Posted by: Tiff
from Dallas, Texas
[This review was collected as part of a promotion.] I bough this for a friend. She absolutely loves it! Shipping was quick and set up was easy.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best purchase ever
on February 19, 2026
Posted by: Dougan
from Princeton , Texas
[This review was collected as part of a promotion.] Seriously the best purchase I have made coffee maker wise. The coffee is way better quality than I have ever experienced and the machine works so well and is easy to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Needs to be a little taller
on August 7, 2024
Posted by: JamJam
from Redlands, CA
Just about perfect for everything it claims to do.
Downside that brings this to a 4: This machine can brew 12oz pods which is great BUT its too compact so I can't place a 12oz cup under it. And if you want ice in that cup/mug then you're definitely out of luck. I need to place some coaster under it to give it a little more height until I can come up with a long term solution
Downside that brings this to a 4: This machine can brew 12oz pods which is great BUT its too compact so I can't place a 12oz cup under it. And if you want ice in that cup/mug then you're definitely out of luck. I need to place some coaster under it to give it a little more height until I can come up with a long term solution
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
compact and easy
on September 12, 2025
Posted by: Mish11
from Beverly Hills, CA
[This review was collected as part of a promotion.] I lost my original vertuo machine in the Palisades fire , and since I am in a smaller place after the fires I decided to get the smallest model to save counter space. So far I like it , it does the job and it's so compact !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed. Will return it.
on December 12, 2025
Posted by: Margaret
The Vertuo Pop Plus is not a well-designed product. 1) The coffee does not brew hot. It's merely warm. Nespresso says this preserves flavor but since when in the history of coffee is brewing hot a disadvantage? 2) I'm a first time Nespresso buyer and the explanation of the pod types and sizes is quite unclear e.g. online says there is a 12 oz option, but that is only if you're making iced coffee, and good luck fitting a 12 oz cup under the spout; regular coffee max is a mere 8 ounces, and an inch of foam. And, there's so much foam, you cannot see the color change in the coffee when adding milk or cream so it's hard to know if you've added the right amount. 3) The lid and lock are rather stiff when brewing a cup; I assumed, having used other Nespresso models at friends' homes, that there would only be a light touch needed but this product is completely different. Don't expect the experience of the upper models. 4) Finally, the flavor and strength of the coffee is superior to anything I had with my Keurig, but I miss the ease and heat of the Keurig.
Response from Nespresso USABy Antonia, Customer Relations, December 13, 2025
Thank you for your review, Margaret, though we're sorry you're disappointed with several aspects of the Vertuo Pop machine. We hope you'll call Nespresso directly for coffee and machine guidance and to address these concerns. We're available at 800.562.1465 and look forward to coming to a resolution so you can enjoy your Nespresso coffee selections.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good so far!
on February 12, 2026
Posted by: Jefe
from Chicago, IL
[This review was collected as part of a promotion.] Machine come with an app that provides video instructions to set up and utilize. Easy to follow. Warms up/starts up quickly. Delivers great coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Overall excellent product
on March 8, 2026
Posted by: Ronni5791
from Virginia Beach, Virginia
Easy to use. Easy to clean. I love this machine!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA