Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
3
Great coffee, but...
on December 20, 2024
Posted by: JT
from SF, CA
(Vertuo Pop+) Returned after one month because: #1 The coffee temperature was barely warm, thus I had to heat it up in the microwave, every time. Background; Most coffee shop brews are too hot for me. A typical Starbucks coffee I have to let sit for a few minutes with the lid off, to cool to a comfortable temp for me. This machine produces great coffee but at a temperature that is only warm. I've read other reviews that have stated this also. #2 It's so loud! And vibrates on the counter! #3 The slide mechanism that empties the used pod into the bin stopped working after only a few uses. Not a big deal, but it's something. It does brew great tasting coffee, but if you like it on the hotter side, the machine I got didn't make it that way.
After some research, I purchased the VertuoPlus ( Breville, rounded top), and what a difference. The temp is more on the hotter side, I could even let it sit for a minute for the temp to calm down a little for me. And it's much quieter, just a pleasant humm. The water tank is larger, and can be moved to either side or behind the machine. The one touch electric opening and closing is a bonus, and the pod disposal slide is working fine. I think this one is a keeper and I hope it lasts for years.
Response from Nespresso USABy Allison, Customer Service, December 21, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on December 18, 2024
Posted by: Steph93
from Galt CA
[This review was collected as part of a promotion.] I bought this for a housewarming gift and they absolutely loved it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Consistently malfunctioning. Now broken.
on December 17, 2024
Posted by: AP1028
from Staten Island, NY
I bought this model in September when my Vertuo Next finally kicked the bucket. I have had nothing but problems and malfunctions with the Vertuo Pop. I do a clean cycle once a week and it still has residue that makes it stick and not brew my coffee. It's made of plastic and the metal spring that makes the bars empty the pod after use broke off. It is very poorly made.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, December 21, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
No need for coffee shops!!
on December 16, 2024
Posted by: J
[This review was collected as part of a promotion.] I bought this about a month ago and I've been hooked on making multiple coffees a day which isn't like me but the flavors they have are unbeatable.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious Coffee
on December 15, 2024
Posted by: Luvcoffee
from Seattle, Washington
[This review was collected as part of a promotion.] Delicious coffee and the machine is easy to use. Enjoy the variety of coffee flavors and roast intensity. We recycle aluminum pods which is a plus.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So cute & perfect
on December 14, 2024
Posted by: Jes
from Chicago IL
[This review was collected as part of a promotion.] Absolutely love it and the color is perfect. It brews the perfect espresso <3
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Gift that Keeps On Giving
on December 14, 2024
Posted by: The Personal Chef
from Houston TX
[This review was collected as part of a promotion.] I was given my Nespresso machine as a gift this holiday season and it has been a wonderful addition especially when having guests. Everyone can select a coffee or espresso of their choice and to be able to brew your own fresh cup is always the best.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
New features of my home
on December 13, 2024
Posted by: Darene
from Kearny NJ
[This review was collected as part of a promotion.] Great taste and make coffee of the day with awesome!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA