Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(1,987 Reviews)
Rating breakdown 1,987 reviews
5 Stars
1,597
4 Stars
231
3 Stars
55
2 Stars
31
1 Star
73
92%of customers recommend this product.
(
1,555 out of
1,687)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
Amazing
on March 22, 2025
Posted by: Jou jou
from Pasadena, Texas
[This review was collected as part of a promotion.] I’ve ordered 7 different coffee flavors and each one is amazing! Smooth, rich and flavorful! I consider myself a coffee connoisseur and and I can attest Nesspreso coffee is the best there is!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Convenient and incredibly atttractive
on November 24, 2025
Posted by: Real Estate Gal
from Tennessee
[This review was collected as part of a promotion.] Love the design of the coffee pot and it tucks nicely in to a corner on my cabinet. It is as efficient as it is attractive in my kitchen. It's not only my morning wake up call, but it is a lovely new decor item. The aqua band makes it incredibly exciting to make espresso! Fast, easy and fabulous coffee every time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect for young single adults
on November 29, 2025
Posted by: Jeanne1
from Florida
[This review was collected as part of a promotion.] I bought this for my children for Christmas. They love it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fresh and delicious
on December 12, 2025
Posted by: E
[This review was collected as part of a promotion.] I bought my coffee and it's always fresh and great
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine for great coffee!
on December 28, 2025
Posted by: Nancy
from Philadelphia, PA
[This review was collected as part of a promotion.] Bought this for my son who is away at college. Perfect size for his dorm room!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on January 15, 2026
Posted by: Rox
from San Diego
[This review was collected as part of a promotion.] I bought this a couple of weeks ago but I’m returning it because the large mugs do not fit under the spout. I’ll buy another one
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service, January 16, 2026
We're disappointed you did not enjoy this machine, Rox. Please call us at 800-562-1465, we're available 24/7, and we'll be happy to help assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy - product does not last
on April 11, 2026
Posted by: Disappointed
from Louisiana
My wife received this product as a Christmas present. It is now April and the machine will no longer makes a cup of coffee. We have followed the instructions regarding cleaning, descaling, etc., and nothing works. The machine is now a boat anchor.
This product is electronic garbage.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 13, 2026
We appreciate your feedback. This is not the Nespresso experience we wished for you. Please give us a call at, 800.562.1465, we're available 24/7 to assist you and offer a lifetime of troubleshooting assistance. All Nespresso machines come with at least a one-year warranty. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wi-Fi fails
on June 5, 2026
Posted by: jds1
from Boca Raton FL
Machine fails to set up. Incompatible with standard Wi-Fi network used by other devices without issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, June 6, 2026
Thank you for your review. We're disappointed to hear you've been experiencing a machine issue. Nespresso machines include at least a one-year warranty with purchase. Would you please call us at 1-800-562-1465 when you are near your machine? We'll be happy to help.
Written by a customer while visiting Nespresso USA