Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,214 Reviews)
Rating breakdown 2,214 reviews
5 Stars
1,781
4 Stars
254
3 Stars
60
2 Stars
36
1 Star
83
92%of customers recommend this product.
(
1,735 out of
1,885)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
Great coffee maker
on October 26, 2025
Posted by: Jason
from Minneapolis, MN
I bought this 2 years ago and absolutely love it. Just have to clean the mechanism every so often.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not the same.
on October 25, 2025
Posted by: Ashe
from Oklahoma
I got this one to replace my older model, thinking it would at least be the same quality, but no matter what I do, almost every coffee this thing makes it FULL of coffee grounds. Something the literally never happened with my older model. It’s honestly cut my coffee consumption down a ton because it’s just not worth the disappointment.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, October 28, 2025
Thank you for your honest review, Ashe. We share your disappointment and hope you know were here to help! Your Vertuo Pop Plus comes with a one-year warranty and we're happy to offer lifetime troubleshooting support as well as our out-of-warranty options. Please escalate these concerns at 1-800-562-1465, where we are available 24 hours a day seven days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fun machine
on October 17, 2025
Posted by: Coffee 1
from New York
[This review was collected as part of a promotion.] Easy to set up and after using it a couple of times easy to use. The coffee is great!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Still making coffee
on October 15, 2025
Posted by: LHaney
from Hoschton, GA
I bought this style coffee maker due to my other one had been stored for 5 months and had gotten mold in it and was leaking from bottom. Saw this model and liked that it would fit in my new smaller house. Works great love that it is smaller but with still great flavor!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great bundle and yummy coffee
on October 12, 2025
Posted by: SlimAbi
from Dallas, Tx
This machine is so amazing and the Samra Origins coffee pods taste soooo good! It’s so easy to use and it doesn’t take that much space. 10/10 would recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Will stop working within months
on October 12, 2025
Posted by: JS
from Boston
Do not recommend. This machine is useless, a waste of money and will break not long after you buy it. I descaled it as I was instructed and immediately after it stops working and nothing will fix it. In store help was also useless. We have had 3 different vertuo machines and all three have stopped working within months. If you do buy one, get the older models. The older models actually are great and have lasted years. Could not recommend the vertuo less.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, October 13, 2025
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee!!
on October 12, 2025
Posted by: Israel
from Miami, FL
[This review was collected as part of a promotion.] All my orders have been amazing! Every capsule I have bought with a unique taste and a wonderful smell.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact size is a plus!
on October 11, 2025
Posted by: J2H
from Austin Texas
[This review was collected as part of a promotion.] Great size machine for my college kid's apartment -- which has zero counter space. He's set it up on top of his mini fridge (the surface area is actually larger than his counter) and he loves how compact it is. It works exactly the same as the larger Vertuo Delux model that I have at home and there is no change in flavor or strength of the coffee.
I so prefer the size of this machine that when it's time for me to replace my Delux, I'm going for the Pop.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA