Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
4
Veruto
on January 14, 2025
Posted by: Vi
from Valley Center, California
[This review was collected as part of a promotion.] My machine is making loud noises and I got this for Christmas so I have used it maybe 10 times. The coffee is not super hot which I don’t like. The coffee taste is good though.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
You made me a believer!
on January 14, 2025
Posted by: MIMI
from Hallandale Beach FL
[This review was collected as part of a promotion.] I recently bought a machine the best purchase I have made. Coffee is fragrant and taste delicious. My husband is now a coffee drinker with the variety of flavors he considers himself a barista. We look forward to our early morning coffee experience.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee, compact size
on January 13, 2025
Posted by: Kaytikakes
from South Carolina
Purchased this two weeks ago after wanting for some time. Definitely the best coffee I have ever made at home and the compact size barley takes up any counter space! Love love love
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not as good as other machines
on January 9, 2025
Posted by: Unhappy customer
from El Paso, TX
Not good. I have the vertigo plus and it's great. This machine is nowhere near as good. Also, returns are so I suggest not buying from the main website.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 10, 2025
Thank you for your review. We are sorry to learn the VertuoPop+ machine does not meet your expectations. Should you experience any issue or concern with the machine itself, we provide lifetime troubleshooting support and it has a one-year warranty. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
If only if worked as good as it looks
on January 8, 2025
Posted by: Bud
from Indiana
Received this as a gift and I am very disappointed. It only works when it wants to. I have to open and close the lid over and over again and it may or may not work. Tried changing pods which didn't help. The majority of the time I just resort to making a cup of instant coffee. No one needs this kind of frustration first thing in the morning!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 9, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Pop isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Get yourself through the newborn stage!
on January 7, 2025
Posted by: 30sMom
from Salem, NJ
I absolutely love this machine. I have used it at least 1x a day for the past year. It helped me get through the newborn stage!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Chose a Different Machine
on January 6, 2025
Posted by: lb795
from Rochester, NY
We bought this a few weeks ago after having the Vertuo Plus for years. We loved the Vertuo Plus and used it daily for 5 years before it started having issues on and off, thought it never stopped working. The Vertuo Pop is not only considerably louder, it is having issues turning on when a new pod is inserted for brewing only a week out of the box. While I understand that the machine is meant to take up less counter space, it doesn't consume that much less space, the compartment for discarded pods is less than half the size, and the way that it comes out of the machine means that it can't even be completely full before it has to be emptied if you don't want to deal with a cascade of pods. I have no idea how this machine is rated so highly, I would never suggest it over the other options, except that it can brew the larger sized pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 8, 2025
Thank you for your review and detailed feedback. We’re disappointed to learn your Vertuo Pop+ is not meeting your expectations. We apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Your Vertuo Pop+ comes with a one-year warranty and a lifetime of troubleshooting assistance. Please contact us at 1-800-562-1465 at your earliest opportunity so we can assist you with resolving your machine issue. We have return and exchange options within 30 days of your purchase from us if you would like to consider a different model that meets your needs. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Understand That You Are Buying a Flawed Machine
on January 3, 2025
Posted by: NoCoffee
from Florida
Worked pretty well initially…now, it’s only sporadically making coffee. It also leaks coffee everywhere—except in my cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 4, 2025
Thank you for your review and honest feedback, C. We’re disappointed to learn that your Vertuo Pop+ is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please get in touch with us at 1-800-562-1465 at your earliest opportunity so we may assist you in resolving your machine issue. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA