Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(1,987 Reviews)
Rating breakdown 1,987 reviews
5 Stars
1,597
4 Stars
231
3 Stars
55
2 Stars
31
1 Star
73
92%of customers recommend this product.
(
1,555 out of
1,687)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
The perfect machine
on June 25, 2024
Posted by: Anonymous
from Houston tx
[This review was collected as part of a promotion.] Love my machine! Perfect for my work office. The coffee flavor is better than most coffee shops.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awsome coffee and coffee maker!
on July 10, 2024
Posted by: Cinndy
I love this coffee maker! The smooth coffee is fabulous! I love the various coffees that are offered. Easy handling and just wonderful!!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Never going back to regular coffee!
on October 31, 2024
Posted by: Laura416
from Portland, Oregon
[This review was collected as part of a promotion.] I’m finally out of the clutches of Starbucks! I bought this a month ago and couldn’t be happier with my investment. I loved getting the bundle deal. Every flavor I’ve tried so far is so good. I love using the frother too.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Still making coffee
on October 15, 2025
Posted by: LHaney
from Hoschton, GA
I bought this style coffee maker due to my other one had been stored for 5 months and had gotten mold in it and was leaking from bottom. Saw this model and liked that it would fit in my new smaller house. Works great love that it is smaller but with still great flavor!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible Product
on April 13, 2026
Posted by: Deads
from Texas
I purchased a Nespresso Vertuo Up expecting it to work like the one in the store. Tried to use the 1st time cleaning before making a coffee but instead, water pulls from the tank and dumps into the interior of the machine rather than out of the front spout. VERY frustrating. No coffee is produced. I also tried with a coffee capsule with the same results. The lever locks fully, the pod is seated correctly, and there are no error lights — the machine simply fails to do the one thing it’s designed to do, make a cup of coffee For a machine at this price point, this is unacceptable. I've heard good things about the coffee maker (first time to try the Nespresso brand) and had a good cup while in store but I will be returning and trying a different brand.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 14, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on April 19, 2026
Posted by: Renie
from Florida
If you drink your coffee black it’s a good machine .
If you add milk it’s luke warm and you have to microwave the coffee. Not happy with the purchase , will be returning.
If you add milk it’s luke warm and you have to microwave the coffee. Not happy with the purchase , will be returning.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 20, 2026
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Spoiling my Guests
on May 11, 2026
Posted by: Judy
from Naples FL
[This review was collected as part of a promotion.] I love the taste of the coffee. I’ve wanted one to add to my vacation home for guests who have varied tastes and this works great. I love you can also make a cold brew.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Purchase Ever
on April 30, 2023
Posted by: Shani
from Dallas, Tx
[This review was collected as part of a promotion.] I was never a coffee lover. The thought of making a latte always filled me anxiety because it seems I could never make a good cup coffee. However, I decide to buy Nespresso VertuoPlus and I have never been so happy with a purchase.
The machine is not only aesthetically pleasing but has made my mornings much for simpler. The coffee pods are rich in flavor and absolutely delicious. My morning’s definitely feel much more organized and peaceful. I would definitely recommend purchasing a Nespresso Machine for those on the go or have need the added help to make a warm cup of coffee to start the day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA