Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(1,987 Reviews)
Rating breakdown 1,987 reviews
5 Stars
1,597
4 Stars
231
3 Stars
55
2 Stars
31
1 Star
73
92%of customers recommend this product.
(
1,555 out of
1,687)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
To Large for Travel! Vertuo Travel Size Needed
on March 31, 2024
Posted by: Sam in Memphis
from Memphis Tn
[This review was collected as part of a promotion.] I love the Nespresso Vertuo coffee so much I purchased the Pop Plus to take on vacation. I didn't won't to miss a day without my Nespresso coffee. As it turned out, the Vertuo Pop machine was to large to put in my suitcase. It's the smallest Vertuo machine made & is not designed for travel. It's simply to large. When is Nespresso coning out with a travel size Veruo coffee machine so the Veruo coffee can be enjoyed on the Go? I returned the machine & had to buy a Essenza mini & buy the original pods. Hope there as good as the vertuo pods!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not as good as other machines
on January 9, 2025
Posted by: Unhappy customer
from El Paso, TX
Not good. I have the vertigo plus and it's great. This machine is nowhere near as good. Also, returns are so I suggest not buying from the main website.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 10, 2025
Thank you for your review. We are sorry to learn the VertuoPop+ machine does not meet your expectations. Should you experience any issue or concern with the machine itself, we provide lifetime troubleshooting support and it has a one-year warranty. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee maker ever!!!
on May 24, 2023
Posted by: Joe
from Atlanta
[This review was collected as part of a promotion.] I bought this about a month ago for my husband. He was always running to Dunkin’ Donuts to get coffee. Not anymore!!! He absolutely loves his machine and all the different coffees and expresso!! This is one of the best things I have ever bought him!! Thanks Nespresso!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a fan
on March 26, 2026
Posted by: Court
Way more of a hassle than it’s worth. First the pods are so expensive. So I found a kit to refill my own but they cause the machine to clog. I now have to rinse it almost everyday but I use it. Not worth it for the money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, March 26, 2026
We're sorry you did not enjoy the Nespresso experience, Court. All Nespresso machines come with at least a one-year warranty. Please give us a call at, 800.562.1465, we'll be happy to help assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love the Bluetooth
on May 27, 2023
Posted by: Tiquan
from Evansville Indiana
[This review was collected as part of a promotion.] Wife is extremely happy with her new machine just love it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Very loud
on June 25, 2024
Posted by: Goolsby
from Oregon
[This review was collected as part of a promotion.] Very loud machine doesn’t froth as well as my Vertuo
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, June 26, 2024
Thank you for your honest review and feedback. Should you need machine support, please do not hesitate to contact us at our toll-free number, 1-800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Broken frother only used handful of times
on November 20, 2023
Posted by: Amy5383
from Tennessee
Used my frother a handful of times and now it won’t work. Pretty disappointed in my first purchase of these machines in terms of coffee. This version does not have a catch tray so i need to be super careful with light marble countertops.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 21, 2023
Thank you for your review. We are sorry to learn your Aeroccino3 Milk Frother is not working. As part of your Aeroccino3 Milk Frother machine’s maintenance, we recommend after every froth, you wipe out the milk residue with a damp cloth and rinse out the machine with cold water from the tap, until it is cool to the touch. Your Aeroccino3 Milk Frother comes with one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Too small
on January 2, 2024
Posted by: Nana83
from Union city, ca
[This review was collected as part of a promotion.] The machine is to small/ short, the mugs I bought don’t even fit under.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 3, 2024
Thank you for your review, Diana. If you'd like to discuss return or exchange, you can do so for 30 days after receiving your machine. Please give us a call at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA