Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(1,987 Reviews)
Rating breakdown 1,987 reviews
5 Stars
1,597
4 Stars
231
3 Stars
55
2 Stars
31
1 Star
73
92%of customers recommend this product.
(
1,555 out of
1,687)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
2
Leakage after two weeks!
on April 22, 2023
Posted by: CoffeeLove13
from Los Angeles, CA
I wanted to like this machine so bad, but it only worked fine just for the first two weeks. Everytime, I ran the water for cleaning, there would be continuous leakage. I called Nespresso and they are replacing it but I don’t think it’s normal that this happened when the machine is only two weeks old…
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, April 24, 2023
Thank you for your review. We are sorry to learn that you received a faulty Vertuo Pop Plus machine, and thank you for taking the time to reach out and giving us the opportunity to resolve this issue. Please kindly be advised that this machine comes with a one-year warranty and lifetime troubleshooting support available via our phone number. We are available 24 hours a day, seven days a week at 1-800-562-1465, so you may call anytime at your earliest convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
No hot coffee to enjoy.
on April 19, 2024
Posted by: vobill55
from Hartwick, ny
Received as a gift from my daughter so I am forced to use it. I still have my Mocha Master which makes super-hot, enjoyable coffee. The Nespresso only makes slightly hot cup coffee which forces me to drink the coffee quickly before it cools off. No chance to enjoy the coffee. My wife adds milk so she must microwave the coffee to get it hot. I did write a review but never heard back. What is the temperature of the coffee coming out of the Nespresso supposed to be?
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, April 20, 2024
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPop+ machine comes with a one-year warranty, and we provide lifetime troubleshooting support. The machine is designed to brew each blend to the specific programmed temperature that is best-suited to that blend, as defined by Nespresso Coffee Experts. Quality is very important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. We feel confident we can help resolve the temperature issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Pop Plus
on June 7, 2023
Posted by: JR
[This review was collected as part of a promotion.] This Vertuo Pop Plus is a perfect size that will fit almost anywhere for those that are tight on space. It’s beautiful colors and the ability to use the larger Vertuo capsules is one of the reasons I got this. I hope one day they will make the Vertuo Plus machine to be able use the XL capsules too. I Love my Nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Get a better model
on February 24, 2024
Posted by: Sjlakeman
from Jasper, AL
Bought this for my daughter at Christmas. Leaked water everywhere! Exchanged..now the 2nd one is giving trouble too. Get a red light when trying to brew. Have to unplug and plug back in to get to finish. Called Nespresso for the 2nd time about this one. They are going to make me do a live video to show the issue. I just want to return and get a better model. Apparently, all the kinks haven’t been worked out of this new Pop model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 26, 2024
Thank you for your review. We are sorry to learn your Vertuo Pop+ machine has not met your expectations. We can only imagine your frustration especially when you’re looking forward to enjoying a Nespresso moment. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our machine experts would be delighted to aid. We offer repair and replacement options via our Assistance Service Program. Please do not hesitate to contact us. We’re confident that we'll be able to resolve your issue, and look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke
on April 15, 2024
Posted by: Jason
from 92657
1 month old. Won’t turn on. Leaks coffee too. My old Nespresso machine leaks way worse but at least it still powers on.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 16, 2024
Thank you for your review. We are sorry to learn your Vertuo Pop+ machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week for your convenience. Our Machine Experts would be delighted to assist you with your Nespresso machine.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Has some limitations
on May 14, 2024
Posted by: bob67
The coffee machine falls short in meeting expectations. It does not brew XL-sized coffees as advertised, and it also cannot accommodate a sufficiently large cup for the rinse process.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, May 16, 2024
Thank you for your review, Tyanyi. We recommend contacting Nespresso directly, 800.562.1465, to speak with a machine expert regarding the XL capsule brew. Your Vertuo Pop Plus Deluxe is expected to brew all Nespresso capsules, including XL size. We also recommend removing the cup shelf, using a shorter, wider vessel to capture the rinse water, or placing your machine on a platform to allow for larger capacity.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Missing my Pink but Orange is Stunning
on June 21, 2024
Posted by: NL2009
from Denver, CO
[This review was collected as part of a promotion.] I had the pink Pop+ and unfortunately it was lost in a fire. So of course I had to get a replacement, I was bummed that the pink was no longer available but the orange was surprisingly stunning. I love my Vertuo machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
College Student
on September 6, 2025
Posted by: collegestudent2029
from Dallas, Texas
[This review was collected as part of a promotion.] Bought this for my daughter's college dorm. She is thoroughly enjoying the ease of use and the small space it requires.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA