Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
1
Poor quality.
on February 3, 2025
Posted by: Sss5
I bought this machine 2 months ago after my previous machine of 2 years broke. After only 2 months this machine broke. I brewed a double espresso and the entire espresso brewed out of the bottom of the machine and right next to the cord causing a major electrical safety hazard. This machine also feels much cheaper than the previous machine I had. Would not recommend this machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for countertops
on February 3, 2025
Posted by: Jess310
from Los Angeles, CA
[This review was collected as part of a promotion.] Love the size of this machine. I had the Vertuo Next before it broke and this smaller size makes just as good of coffee but taking much less space. Also the pop of color is a nice look on the countertop.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
What I love most Are the varieties?
on February 2, 2025
Posted by: Green goddess
from Camarillo.ca
[This review was collected as part of a promotion.] Walking into an espresso boutique was the best solution to my Coffee needs. There’s nothing like someone guiding you throughout the whole experience.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nepresso
on February 2, 2025
Posted by: Letty
from Long Beach Ca
I read other comments but I have had a good experience with my coffee maker. I recently had a Keurig and that machine was horrible. Love that you can order pods
and get additional free pods.
and get additional free pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Loud
on February 2, 2025
Posted by: HollyR
from Sc
My last nespresso machine, the virtuo, just died after 7 years. I opted for this one because if the price difference. It does the job but, IT IS SO LOUD. it sounds like a plain is taking off and I don't understand how something so small can make so much noise. I'm sad.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 3, 2025
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoPop+ machine. The VertuoPop+ machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We feel confident we can help resolve the noise issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do Not Buy This!
on January 31, 2025
Posted by: Cresta
from Mn
I have bought 2 different machines and both of them quite working a year after I bought it. It doesn't heat anymore and water is pouring out the bottom.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, February 1, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Pop Plus isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious Brew
on January 31, 2025
Posted by: Ashlee
I have loved it since I bought it, but wish there was more ease in availability besides Nespresso for pods. Machine is small, compact, and very easy to use. The included pods were DELICIOUS.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Needs to be hotter
on January 28, 2025
Posted by: Gomez
from NJ
Love this machine. But it's not really brewing coffee as hot as it should. Is there anything I can do to adjust?
I would recommend this to a friend!
Response from Nespresso USABy Katy R., January 29, 2025
Thank you for your review, Paul. We recommend descaling your machine with Nespresso Descaling Solution every 3 months or 300 capsules, whichever comes first, to remove internal mineral deposit that can build up, which can affect the flow, temperature and overall performance of your machine. A weekly cleaning will keep the brew unit clear of grinds and coffee residue. If you're still experiencing issues after descaling, please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA