Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(1,987 Reviews)
Rating breakdown 1,987 reviews
5 Stars
1,597
4 Stars
231
3 Stars
55
2 Stars
31
1 Star
73
92%of customers recommend this product.
(
1,555 out of
1,687)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
It’ll pay you back.
on May 1, 2023
Posted by: Peckerwood
from Las Vegas, Nevada
As a former Starbucks barista, nespresso machines gets my approval. The Starbucks capsule are the same as if they were tamped behind the bar. The best reason to invest in a nespresso machine is if you’re a college student, pulling all-nighters and need quad shot espresso at the convenience of your desk.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
They say K Pop, I say Vertuo Pop
on June 2, 2023
Posted by: Amanda
from Colorado Springs, CO
[This review was collected as part of a promotion.] I bought this two weeks ago and so far it’s been fantastic. I bought the Vertuo Pop to take to work but I thought I would try it out before bringing it to work.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee machine and pink too!
on April 1, 2024
Posted by: Adalu28
from Calif
[This review was collected as part of a promotion.] Love my Nespresso Machine! Matches all the pink in my kitchen!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Very beautiful on my coffee bar
on March 28, 2025
Posted by: SZ
from Indiana
[This review was collected as part of a promotion.] I love Nespresso. I loved the idea of how compact this machine is. The only thing I don’t like is that I can only get two cups of coffee and my tumblers don’t usually fit under the spout. But again, the appeal of the machine was the reduced size so I can’t really complain.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy to use
on December 31, 2025
Posted by: Angeecas28
from Los Angeles, CA
[This review was collected as part of a promotion.] I got this a month ago to stop buying coffee at stores and it has been a game changer!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful functionality
on March 10, 2026
Posted by: Andrew
from Colorado
I received a machine that was defective and kept spilling over the coffee into the back where the wires were. Got it replaced through the warranty problem and the second brand new machine also did the same thing. Not only is it dangerous and almost caused an electrical
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst design ever
on April 25, 2026
Posted by: Maria
Poor design holds mold and coffee and only storage for a few pods. Returning immediately
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 27, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Mug Tray Too Small
on October 30, 2024
Posted by: Jamie
from Atlanta, GA
The mug tray is too small! For one of the few Vertuo machines that delivers an "XL Size" cup of coffee, why is the platform for the mug so blasted small? The bottom of my mug, a fairly standard size 12 oz coffee mug, hangs half off the tiny little platform. I could remove the platform entirely but then there are two holes in front of the machine that make it look like a part is missing. I have had the same issue with other Nespresso machines. I realize that espresso cups fit espresso machines. However, if you're going to offer machines that serve a regular size cup of coffee, please make the platform at least large enough to hold a coffee mug! Returning the machine without using it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, October 31, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA