Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
on June 13, 2025
Posted by: randykuo
I really love the design of the Nespresso x Blue Bottle collaboration—it's a pleasure just having it at home. Plus, I get to enjoy delicious coffee as well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage.
on June 13, 2025
Posted by: Marina
from GA
I purchased this machine a couple months ago, and regrated from day one.
For some reason water doesn't get through the coffee grains. Lots of wasted coffee pods!!
For some reason water doesn't get through the coffee grains. Lots of wasted coffee pods!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara, Customer Service, June 14, 2025
Thank you for your review. We are dismayed to learn that in only a couple of months you have been experiencing issues with your Vertuo Pop+ machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair and replacement options. Please do not hesitate to contact us. Our Machine Experts would be pleased to assist you by troubleshooting your machine to find the best solution possible. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Make My Day
on June 11, 2025
Posted by: Kim
from Haines, Alaska
My children got me this for Christmas this year and I am loving it... My daughters took me on a trip to Europe, and I loved the coffee there... It was so rich and exceptional. A Nespresso machine was in our Airb&b. Once we figured out how to use it,,,,,we were sold on it, this coffee made my day. I am really enjoying my Veruo POP
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
High quality
on June 10, 2025
Posted by: alyssab742_8435
I was so excited to finally get a Nespresso machine and it doesn’t disappoint! The coffee and espresso itself is high quality with great flavor profiles. The crema on top adds so much richness to the coffee as well. This model has “expert mode” that allows you to brew coffee pods as espresso shots by double clicking the button. I think that is a great option when I’m looking for a stronger cup of coffee and am out of espresso pods. The machine is easy to use and has a sleek design. The machine is a bit short but I put it on a riser that stores the pods and it has plenty of room underneath. This doesn’t deter me from leaving a five star review because the quality of the machine and coffee is so good.
Written by a customer while visiting influenster.com
Customer Rating
3
Not what we expected
on June 9, 2025
Posted by: Schlick
from Minnesota
We bought this Vertuo Pop Plus for use in our RV, we love our coffee. We have used Nespresso machines in our home for awhile now, we have had 3 machines and all have made great coffee. This one was not up to the standards that we expected from Nespresso, It is loud, it leaked coffee from somewhere, and was just a disappointment. We did return it within the 30 days and are still looking to replace it in our Trailer with another Nespresso Machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, June 10, 2025
Thank you for your review, Schlick. We are sorry to hear that your Vertuo Pop+ machine did not meet your expectations and that you were unable to enjoy your Nespresso Coffee Moments. However, we are pleased to know that you had the opportunity to speak with a Machine Specialist and that you are in the process of returning your machine. If you need assistance with recommendations for a new machine or have any other inquiries, please do not hesitate to contact us at our toll-free number, 800-562-1465. Thank you!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use and delicious!
on June 7, 2025
Posted by: JAF85
from Wantagh, NY
[This review was collected as part of a promotion.] We went from a Keurig to Nespresso and it’s like drinking coffee for the first time. It’s such a huge difference.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine easy to use
on May 19, 2025
Posted by: Pk
from Nj
[This review was collected as part of a promotion.] I bought this machine a month ago and I am so happy I use it every day
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious
on May 13, 2025
Posted by: Pb67
[This review was collected as part of a promotion.] I bought this a month ago and I’m so happy I did..
Written by a customer while visiting Nespresso USA