Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(1,987 Reviews)
Rating breakdown 1,987 reviews
5 Stars
1,597
4 Stars
231
3 Stars
55
2 Stars
31
1 Star
73
92%of customers recommend this product.
(
1,555 out of
1,687)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
1
Good for about a year
on March 15, 2025
Posted by: tradosaurus
Lasted about a year. Another Vertuo machine I owned crapped out in a year. Never again. Junk
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trash
on January 25, 2025
Posted by: Bobby
Turned my coffee into mud. Would rather use a can and a campfire.
Response from Nespresso USABy Aimee C., Customer Service, January 27, 2025
Thank you for your review and honest feedback. We’re disappointed to learn your Vertuo Pop+ is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. Your machine comes with a one-year warranty and a lifetime of troubleshooting assistance via our toll-free number. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. Please contact us at 1-800-562-1465 at your earliest convenience so that we may assist you with your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact and colorful!
on April 4, 2023
Posted by: Ma_santi
from Dallas, TX
[This review was collected as part of a promotion.] Love how compact this machine is. Perfect for smaller areas, specially for those with smaller kitchens. And the pop of color makes it so cute. I think this would be a great for the college student. Small but mighty!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A coffee novice!
on July 11, 2025
Posted by: Nessa K
from Northern American Midwest
I lived over five decades as a non-coffee drinker, keeping a coffee maker on hand for my guests.
I recently acquired a taste for espresso in drinks and various recipes. This machine allows me to make espresso for me and allows coffee-dependent guests to get their "fix" of whatever drink they prefer. Easy to use. Everyone seems to love how they taste.
Overall, very happy - although I received it as a gift, and the color is most definitely not what I would have selected!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for college!
on August 26, 2025
Posted by: avab27
from New York
This coffee machine is perfect for a college dorm if you are not a fan of dining hall coffee and do not want to be wasting your money on overpriced coffee! I would totally recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Very Finniky
on April 9, 2026
Posted by: Kira9
from Texas
I have had my Nespresso for a year and it worked good in the beginning, but now I am constantly having to fix it. When I open it the pod does not automatically go into the disposal anymore and I have to take it out. Every other day it starts making a noise and flashing red. I have ran rinse cycles like the directions have said and it will work for a day or two before it starts making a noise again. Very disappointed for the price I have paid for all these issues only after a year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 10, 2026
Thank you for your review, Kira. We're certainly disappointed to hear this, and we appreciate your honest feedback. Our machines are expected to perform well for years to come. On occasion, issues can occur, which is why we offer both, in and out of warranty repair or replacement as needed and lifetime troubleshooting service. Please call us at 800-562-1465 to escalate your concerns and speak with a machine expert.
Written by a customer while visiting Nespresso USA
Customer Rating
1
9
on July 13, 2024
Posted by: Anna
from Ireland
I recently purchased this machine as I just loved the colour I already own a machine.
This machine was very disappointing it is a lot noisier , doesn’t feel like the same quantity and even where you place a cup feels flimsy. Disappointed
I will be returning it as I don’t think my pop of colour was worth it.
This machine was very disappointing it is a lot noisier , doesn’t feel like the same quantity and even where you place a cup feels flimsy. Disappointed
I will be returning it as I don’t think my pop of colour was worth it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, July 15, 2024
Thank you for your review, Anna. We are sorry to learn that the Vertuo Pop+ did not meet your expectations. We have now documented your feedback regarding this machine, and forwarded it on to the appropriate teams here for review. This machine comes with a one-year warranty, as well as lifetime troubleshooting assistance. If you are within the 30 day return policy, we invite you to reach out and arrange a return via our toll-free number at 877-964-6290. We would also be happy to assist by reviewing any machine issues. We hope to hear from you soon, so that we may provide further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do Not Buy This!
on January 31, 2025
Posted by: Cresta
from Mn
I have bought 2 different machines and both of them quite working a year after I bought it. It doesn't heat anymore and water is pouring out the bottom.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, February 1, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Pop Plus isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA