Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(1,987 Reviews)
Rating breakdown 1,987 reviews
5 Stars
1,597
4 Stars
231
3 Stars
55
2 Stars
31
1 Star
73
92%of customers recommend this product.
(
1,555 out of
1,687)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
1
buy an other
on November 18, 2023
Posted by: isa3162
from new mexico
i bought the machine on September on November it was broken I cleaned it descaling nespresso solution it but it s dead.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 20, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Vertuo Pop machine. This model comes with a one-year warranty covered through Nespresso and we provide lifetime troubleshooting support. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. We feel confident we can help resolve this issue.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Just terrible
on January 31, 2024
Posted by: wlesper1225
from dagsboro delaeware
Have had this since November (2 Months) It is too loud, keeps going red , leaks coffee through back and not making coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, February 1, 2024
Thank you for your review. We understand you're disappointed with your Vertuo Pop+ and can assure you, we're here to address your concerns. Call 800.562.1465 and a machine expert will best assist you. We're here 24/7 for your convenience and look forward to coming to a resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for marriage health
on August 6, 2024
Posted by: Silbert
from Los Angeles
[This review was collected as part of a promotion.] The daughter got a Nespresso for her apartment. My wife watched as a roommate made a cup. It looked and smelled wonderful.
We then visited the Nespresso store and purchased a unit. I’ve been making my better half soy lattes with it ever since. She is so happy.
We then visited the Nespresso store and purchased a unit. I’ve been making my better half soy lattes with it ever since. She is so happy.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great coffee, but...
on December 20, 2024
Posted by: JT
from SF, CA
(Vertuo Pop+) Returned after one month because: #1 The coffee temperature was barely warm, thus I had to heat it up in the microwave, every time. Background; Most coffee shop brews are too hot for me. A typical Starbucks coffee I have to let sit for a few minutes with the lid off, to cool to a comfortable temp for me. This machine produces great coffee but at a temperature that is only warm. I've read other reviews that have stated this also. #2 It's so loud! And vibrates on the counter! #3 The slide mechanism that empties the used pod into the bin stopped working after only a few uses. Not a big deal, but it's something. It does brew great tasting coffee, but if you like it on the hotter side, the machine I got didn't make it that way.
After some research, I purchased the VertuoPlus ( Breville, rounded top), and what a difference. The temp is more on the hotter side, I could even let it sit for a minute for the temp to calm down a little for me. And it's much quieter, just a pleasant humm. The water tank is larger, and can be moved to either side or behind the machine. The one touch electric opening and closing is a bonus, and the pod disposal slide is working fine. I think this one is a keeper and I hope it lasts for years.
Response from Nespresso USABy Allison, Customer Service, December 21, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for the office.
on May 13, 2025
Posted by: Lil34
from California
[This review was collected as part of a promotion.] Fantastic little machine. Great for office desk space. Easy to use. Also makes me very popular at work lol.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Buy it
on July 27, 2025
Posted by: Lynz2389
from Connecticut
Honestly, my favorite coffee machine I’ve ever bought not to mention I got it on sale for Fourth of July but needs to say I would’ve spent the money on it. Either way comes in so many colors. It’s such a great small machine does everything it needs to do I love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Misleading Comparison Tool
on December 28, 2025
Posted by: HN82
from Orlando, FL
[This review was collected as part of a promotion.] I’m a bit disappointed and confused. I did the machine comparison tool on the website and chose this Vertuo Pop+ because according to the tool it could do carafe brews. Then I get the machine and it says not compatible. Very misleading but I also liked the style and the Bluetooth features. I have a Vertuo Deluxe (or whichever it is that’s more expensive) and honestly don’t understand how a more expensive model didn’t do Bluetooth or carafe pours so that was my driving force for the pop +. Again. Disappointing and I guess I’m keeping both. :-/
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, December 29, 2025
Thank you for your review, Hector, however we sorry to hear your disappointed with your machine. The Vertuo Pop+ machine brews espresso to an 18 oz carafe size, including everything in between, Double Espresso, Gran Lungo, full cup of coffee, and 12 oz Alto capsules. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Design flaw
on November 12, 2025
Posted by: Aly
I can't speak for the use of the machine since I didn't actually use it, but the design is super flawed. The distance between where you would put a mug and where the coffee comes out is comically short. This machine can brew a 12oz pod, and there is no way you could fit a mug that would hold 12oz of liquid even if you remove the mug rest. You definitely can't place a travel mug there. I returned it without using it because of this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., November 13, 2025
Thank you for your honest review, Aly. We certainly understand your frustration in the design of this machine. We usually suggest a surface to raise the machine like a capsule drawer underneath. If you should choose to come back to Nespresso, we hope you know that we're always here to help. Machine experts are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA