Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(1,987 Reviews)
Rating breakdown 1,987 reviews
5 Stars
1,597
4 Stars
231
3 Stars
55
2 Stars
31
1 Star
73
92%of customers recommend this product.
(
1,555 out of
1,687)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
1
If only if worked as good as it looks
on January 8, 2025
Posted by: Bud
from Indiana
Received this as a gift and I am very disappointed. It only works when it wants to. I have to open and close the lid over and over again and it may or may not work. Tried changing pods which didn't help. The majority of the time I just resort to making a cup of instant coffee. No one needs this kind of frustration first thing in the morning!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 9, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Pop isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great bundle and yummy coffee
on October 12, 2025
Posted by: SlimAbi
from Dallas, Tx
This machine is so amazing and the Samra Origins coffee pods taste soooo good! It’s so easy to use and it doesn’t take that much space. 10/10 would recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
AMAZING MACHINE!
on April 8, 2023
Posted by: Kristen
from Knoxville, TN
[This review was collected as part of a promotion.] The Vertuo Pop+ is an amazing little machine and produces great quality coffee at home. This machine is perfect for people like me with limited counter space because it is a smaller machine and doesn’t take up much room. I found it very easy to use and the app feature is very convenient too! I also love all the fun color options for this machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on December 5, 2025
Posted by: askdfjklsdjafdksfl
from New York, NY
Unspeakable abomination of a machine - I have spent more time troubleshooting the meaningless red lights with a machine that refuses to function than actually making coffee with it. I have watched over a dozen YouTube videos and did every trouble shooting actions on the manual and cannot get the machine to work past the first 20 or so uses. The low price is truly justified.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, December 6, 2025
Thank you for your review, Jake. We're certainly disappointed to hear this as customer satisfaction is our top priority. We'd like to arrange an escalated call to set up next steps. Please call us at 800-562-1465 where we are available 24 hours day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome machine for the price!
on May 1, 2026
Posted by: Keyw711
from Wichita, Kansas
I’ve had this product for two days and it’s truly wonderful! It’s a simple machine with complex performance. I highly recommend it! It makes a stellar espresso and regular coffee!
On the downside, though, some of the instructions are a little difficult, even with videos.… Or perhaps it’s just me…
I love that there’s an app that ties into your machine through Bluetooth.
Perhaps at some point, the cost of the pods will be reduced. Just a tad pricey.
On the downside, though, some of the instructions are a little difficult, even with videos.… Or perhaps it’s just me…
I love that there’s an app that ties into your machine through Bluetooth.
Perhaps at some point, the cost of the pods will be reduced. Just a tad pricey.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Tank doean't swivel
on November 22, 2024
Posted by: Bob
from Los Angeles
The coffee is fine and the POP is attractive but, far from being the smallest footprint, the water tank is NOT movable, so it takes up more space and is awkward. You should note that on the description as the videos of the swiveling tank are a sales point for the Next. The POP tank doesn't swivel.
Response from Nespresso USABy Tara B, November 23, 2024
Thank you for your review. We are sorry to learn your Vertuo Pop+ machine didn’t meet your expectations. Thank you for taking the time to share your experience with us, so we may improve upon our products. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562—1465. Please do not hesitate to contact us. We’re available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact, delicious and exceptional
on April 3, 2023
Posted by: Hellokimberlyrose
from Beaumont, CA
[This review was collected as part of a promotion.] I am a huge fan of the Nespresso brand! I’ve been drinking it daily for years. I received the Nespresso Vertuo Pop+ and let me tell you. It’s amazing!!! The flavor is robust and smooth! It’s just as powerful and flavorful as my larger Vertuo machine! I made my family a latte and they were all in love with the flavor!!! My sisters are going to buy one for themselves too! You can’t beat the price, taste and size of this machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor Quality
on November 16, 2023
Posted by: Natalia
from Connecticut
Liked the coffee and the compact size. But the machine stopped working after three month. Cleaning and descaling did not help. The Nespresso Help Line was not very helpful either. DO NOT buy this machine, You will be disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, CRC, November 17, 2023
Thank you for your review. We stand behind our brand and our products. If the service you received was not in line with your expectations, we urge you to call back, 800.562.1465, as your satisfaction is our highest priority. We look forward to assisting you.
Written by a customer while visiting Nespresso USA