Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(1,984 Reviews)
Rating breakdown 1,984 reviews
5 Stars
1,595
4 Stars
231
3 Stars
55
2 Stars
31
1 Star
72
92%of customers recommend this product.
(
1,553 out of
1,684)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
Luxurious Morning Wake-up
on December 20, 2025
Posted by: Kelly
from Forney, TX
[This review was collected as part of a promotion.] I’m so excited about my new Vertuo! I love the sleek design. It looks so beautiful in my office. The coffee is so much better than what I get from my keurig. It smells amazing and has a rich flavor.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Understand That You Are Buying a Flawed Machine
on January 3, 2025
Posted by: NoCoffee
from Florida
Worked pretty well initially…now, it’s only sporadically making coffee. It also leaks coffee everywhere—except in my cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 4, 2025
Thank you for your review and honest feedback, C. We’re disappointed to learn that your Vertuo Pop+ is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please get in touch with us at 1-800-562-1465 at your earliest opportunity so we may assist you in resolving your machine issue. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Good coffee, bad machine
on November 21, 2024
Posted by: Sandy
from New York
I don’t know where to start, but I’mma keep it simple. I was so happy that I taste a cup of coffee from this machine and it was so good so I had to get one. I had it for a couple of months I was sick I couldn’t use it And when I finally opened it up, it was used it didn’t work. I had to clean it then it finally worked. Every time I use it, I have to clean it before I brew the coffee because it won’t work One day it made a loud noise. I thought it was gonna explode.
I don’t recommend this machine Nespresso you could do better.
I don’t recommend this machine Nespresso you could do better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 3, 2024
Thank you for your review, Sandra. We're certainly disappointed to hear this, and we hope you know that we're always here to help. All Nespresso machines are covered with at least a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please call us to speak with our Machine Expert to arrange next steps. We are available 24 hours a day, 7 days a week, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Stopped working after about a year
on February 13, 2026
Posted by: Jj
This broke after about a year. I would have a blinking red light error and couldn't find any solutions across the internet. This is apparently a common issue if you look it up.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, February 14, 2026
Thank you for your review. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please call us directly at, 800-562-1465, we'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible experience
on September 30, 2025
Posted by: Clinton70
from Atlanta GA
I bought this machine in July 2025.
It has been a nightmare. It only brews about 1/2 to 2/3 a cup before blinking red. I have run every diagnostic on Nespresso site and watched every relevant Youtube video trying to trouble shoot. Now it is leaking from underneath. A puddle accumulates on the counter every time I try to brew a cup of coffee. I wish I could post photos and videos to demonstrate what we are dealing with when try to make coffee.
It has been a nightmare. It only brews about 1/2 to 2/3 a cup before blinking red. I have run every diagnostic on Nespresso site and watched every relevant Youtube video trying to trouble shoot. Now it is leaking from underneath. A puddle accumulates on the counter every time I try to brew a cup of coffee. I wish I could post photos and videos to demonstrate what we are dealing with when try to make coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., October 1, 2025
Thank you for your review, Clint. We hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week to speak with a machine expert.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on May 11, 2024
Posted by: Covfefe
from TX
I just bought this machine after my Vertuo Next stopped working and I decided to forgo sending it back in to most likely never get repaired. I purchase this machine due to its smaller size and ability to make larger sizes of coffee than my old Next. This machine is a disappointment in quality. It does not have the same quality aesthetic as my chrome Next, it has plastic parts where my Next had metal and it is so loud when making coffee! My husband said it sounds like a lawn trimmer. Despite this, the coffee it brewed was good and hot. However, I am going to return this machine due to its overall aesthetic and part concerns so that I can buy either a more basic model and forgo the larger size pod capability :( or splurge on the Latissima. My concern with the Latissma is that I can see it has the same locking mechanism as the Next which was always difficult to shut, it has plastic vs metal parts that I saw in the online video, and people say the milk froth isn’t hot enough. Also, I’m concerned these newer models are not going to last if they have cheapened their manufacturing like so many companies have done post COVID due to supply chain issues, inflation, freight and labor cost increases. It’s an unfortunate time we live in right now.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 13, 2024
Thank you for your review. We are disappointed to learn you have experienced issues with your recent Vertuo Pop+ machine purchase. We understand your desire to have a Nespresso machine that can brew larger capsules like Cold Brew and Alto capsules in a color and style you prefer. Our machines come with a 30-day return and exchange policy as well as a one-year warranty and a lifetime of troubleshooting, via our toll-free number 1-800-562-1465. We recommend calling in to speak with a Coffee Specialist as soon as is convenient for you within 30 days of your purchase. We are confident we will find a Nespresso model that meets all your needs. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage.
on June 13, 2025
Posted by: Marina
from GA
I purchased this machine a couple months ago, and regrated from day one.
For some reason water doesn't get through the coffee grains. Lots of wasted coffee pods!!
For some reason water doesn't get through the coffee grains. Lots of wasted coffee pods!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara, Customer Service, June 14, 2025
Thank you for your review. We are dismayed to learn that in only a couple of months you have been experiencing issues with your Vertuo Pop+ machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair and replacement options. Please do not hesitate to contact us. Our Machine Experts would be pleased to assist you by troubleshooting your machine to find the best solution possible. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Save your money and buy the bigger one instead
on November 15, 2025
Posted by: Carey
So I would recommend saving your money and buying the bigger machine. This one is poorly designed. Coffee catchers under the pod dispenser and spills everything I clean it. Finicky in general. I loved my bigger one though.
Written by a customer while visiting Nespresso USA