Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
1
Terrible experience
on September 30, 2025
Posted by: Clinton70
from Atlanta GA
I bought this machine in July 2025.
It has been a nightmare. It only brews about 1/2 to 2/3 a cup before blinking red. I have run every diagnostic on Nespresso site and watched every relevant Youtube video trying to trouble shoot. Now it is leaking from underneath. A puddle accumulates on the counter every time I try to brew a cup of coffee. I wish I could post photos and videos to demonstrate what we are dealing with when try to make coffee.
It has been a nightmare. It only brews about 1/2 to 2/3 a cup before blinking red. I have run every diagnostic on Nespresso site and watched every relevant Youtube video trying to trouble shoot. Now it is leaking from underneath. A puddle accumulates on the counter every time I try to brew a cup of coffee. I wish I could post photos and videos to demonstrate what we are dealing with when try to make coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., October 1, 2025
Thank you for your review, Clint. We hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week to speak with a machine expert.
Written by a customer while visiting Nespresso USA
Customer Rating
5
great machine
on September 24, 2025
Posted by: Carol
from Florida
[This review was collected as part of a promotion.] I got this machine as a wedding anniversary gift and it is amazing!!! Works very easy, it is also very compact, design and color are lovely
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointing
on September 18, 2025
Posted by: LynneC
from Lincoln, NE
Light usage but only lasted 5 months. It just stopped. We couldn't even get it to run long enough to descale. It was disappointing since it's not exactly an inexpensive machine. I should have stuck to Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., September 19, 2025
Thank you for your review, Lynne. All machines are covered by at least a one-year warranty and we are always here to help. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Durable and makes amazing coffee
on September 17, 2025
Posted by: sw69
I thought I only liked coffee until I got this machine. It gets used multiple times a day and never fails me. Its compact size leaves plenty of room on my counter.
Written by a customer while visiting influenster.com
Customer Rating
5
Durable and makes amazing coffee
on September 17, 2025
Posted by: sw69
I thought I only liked coffee until I got this machine. It gets used multiple times a day and never fails me. Its compact size leaves plenty of room on my counter.
Written by a customer while visiting influenster.com
Customer Rating
5
on September 12, 2025
Posted by: Blue bottle
from Beaverton, OR
[This review was collected as part of a promotion.] Love it! We’ve stopped going out for coffee. Now enjoying our coffee in the comfort of our own home!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
compact and easy
on September 12, 2025
Posted by: Mish11
from Beverly Hills, CA
[This review was collected as part of a promotion.] I lost my original vertuo machine in the Palisades fire , and since I am in a smaller place after the fires I decided to get the smallest model to save counter space. So far I like it , it does the job and it's so compact !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Pop + Blue Bottle: Consistency in Every Cup
on September 12, 2025
Posted by: Little3
from New Providence, NJ
[This review was collected as part of a promotion.] I love the clean, minimalist design of the new Vertuo Pop + Blue Bottle. It has a fast warm-up time, produces a beautiful, rich crema, and delivers consistent excellence in every cup.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA