Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(1,984 Reviews)
Rating breakdown 1,984 reviews
5 Stars
1,595
4 Stars
231
3 Stars
55
2 Stars
31
1 Star
72
92%of customers recommend this product.
(
1,553 out of
1,684)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
Hogg
on May 17, 2026
Posted by: Hkb
from Vienna vitginia
[This review was collected as part of a promotion.] Very easy to use , good quality coffee
A lot of flavors
A lot of flavors
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee!
on May 18, 2026
Posted by: Snyder
from New Jersey
[This review was collected as part of a promotion.] Great coffee. Frothy and smooth. Very happy with the investment.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
on May 25, 2026
Posted by: Dena
from Scio. Oregon
I'm searching for more compact machine. I'm wanting to buy the lavender coffee maker. I've done my due diligence and will purchase a new coffee maker.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So beautiful
on May 27, 2026
Posted by: Sam
from Columbus, nc
[This review was collected as part of a promotion.] My husband bought the vertuo pop+ in blue for my mother's day gift. I been eyeing it for a year now and im glad that I love it!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Perfect size!
on May 28, 2026
Posted by: tmur
from Georgetown, DE
[This review was collected as part of a promotion.] I love this machine! My only gripe is that I kind of feel like i'm going to break it when I open/close it since it is not manual. My old Nespresso machine automatically opened/closed with the press of a lever, so it's a bit of an adjustment for me. I also wish the machine was a bit taller so I can fit taller cups under the pour, but I just transfer from my mug. The colors are so pretty, the machine is tiny and mighty, and the coffee tastes great! It's the perfect size for my countertop.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks quickly
on May 29, 2026
Posted by: AbbiP
from Reading, Pa
They break very quickly, this one only lasted 6 months
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 30, 2026
We're sorry to hear this. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465. A Machine Expert is available 24/7 to troubleshoot over the phone and provide replacement or repair service if needed. We look forward to hearing from you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Lovin’ The Coffee Machine Again
on May 29, 2026
Posted by: Delz
from Fair Oaks Calif.
[This review was collected as part of a promotion.] We bought the Vertuo Pop Plus to replace a Keurig we had for several years, what a great decision! We have found it is much easier to use, the appearance and functions of the Nespresso Coffee Machine is far superior to the previous machine we had.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Such a let down
on October 2, 2025
Posted by: sabrina20151
from Virginia
I have owned this for a few months and the mechanism that picks up the pod and deposits it into the bin rarely works. It’s also the messiest machine. I always find spills underneath the machine. It can also be very loud and rattles at times. I completely regret buying this crappy machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., October 3, 2025
Thank you for your review. We hope you know that we're always here to help. Please call us to arrange an escalated phone call at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA