Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
1
Design flaw
on November 12, 2025
Posted by: Aly
I can't speak for the use of the machine since I didn't actually use it, but the design is super flawed. The distance between where you would put a mug and where the coffee comes out is comically short. This machine can brew a 12oz pod, and there is no way you could fit a mug that would hold 12oz of liquid even if you remove the mug rest. You definitely can't place a travel mug there. I returned it without using it because of this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., November 13, 2025
Thank you for your honest review, Aly. We certainly understand your frustration in the design of this machine. We usually suggest a surface to raise the machine like a capsule drawer underneath. If you should choose to come back to Nespresso, we hope you know that we're always here to help. Machine experts are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
on November 5, 2025
Posted by: Kat
from Peroria AZ
A super way to start each day so much more efficient and the best part is the coffee itself. Thanks for making my coffee experience so much better.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A baristas favorite roommate
on November 5, 2025
Posted by: KKaye
I just purchased a Vertuo Pop and have been playing with the sample kit and I must say; as a barista, I'm impressed. I ordered 5 boxes of 10- double espresso pack and maple pecan). I cant wait to enjoy coffee house quality creations at home at 2am or 11pm. Looking forward to the Maple Pecan too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome!
on October 27, 2025
Posted by: Baggins
from Middle-Earth, SoCal
Received this as a gift from my boss. (Thank you!)
Great size for a small apartment counter. Looks sleek. SO easy to use.
Wish the water container was larger. (Or larger ones available.) I love that it came with a sample pack so that I can start using it right away.
After the initial 7 min cleaning, it was so easy and quick. Placed a pod, and started brewing. Made a great looking coffee and of course, it tasted great! I immediately wanted another one. Loved that it was frothy and the experience was awesome.
Pod was easy to remove. Water was easy to replace.
I wish I had a choice in color selection, but I love how sleek the black looks. =)
Great size for a small apartment counter. Looks sleek. SO easy to use.
Wish the water container was larger. (Or larger ones available.) I love that it came with a sample pack so that I can start using it right away.
After the initial 7 min cleaning, it was so easy and quick. Placed a pod, and started brewing. Made a great looking coffee and of course, it tasted great! I immediately wanted another one. Loved that it was frothy and the experience was awesome.
Pod was easy to remove. Water was easy to replace.
I wish I had a choice in color selection, but I love how sleek the black looks. =)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better than a cafe
on October 26, 2025
Posted by: heatherg622
I love the variety of drinks this machine can be used to make. The XL pods have replaced the need to make pour over every morning! Pair it with an Aeroccino or other milk steamer and kiss the coffee shop goodbye.
Written by a customer while visiting influenster.com
Customer Rating
5
Better than a cafe
on October 26, 2025
Posted by: heatherg622
I love the variety of drinks this machine can be used to make. The XL pods have replaced the need to make pour over every morning! Pair it with an Aeroccino or other milk steamer and kiss the coffee shop goodbye.
Written by a customer while visiting influenster.com
Customer Rating
5
Great coffee maker
on October 26, 2025
Posted by: Jason
from Minneapolis, MN
I bought this 2 years ago and absolutely love it. Just have to clean the mechanism every so often.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not the same.
on October 25, 2025
Posted by: Ashe
from Oklahoma
I got this one to replace my older model, thinking it would at least be the same quality, but no matter what I do, almost every coffee this thing makes it FULL of coffee grounds. Something the literally never happened with my older model. It’s honestly cut my coffee consumption down a ton because it’s just not worth the disappointment.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, October 28, 2025
Thank you for your honest review, Ashe. We share your disappointment and hope you know were here to help! Your Vertuo Pop Plus comes with a one-year warranty and we're happy to offer lifetime troubleshooting support as well as our out-of-warranty options. Please escalate these concerns at 1-800-562-1465, where we are available 24 hours a day seven days a week.
Written by a customer while visiting Nespresso USA