Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
great EVERYTHING
on November 20, 2025
Posted by: Jckie1201
from Dallas, TX
[This review was collected as part of a promotion.] I bought, just a little over three weeks and LOVE IT!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good machine
on November 19, 2025
Posted by: Mike
[This review was collected as part of a promotion.] Been using for a month or so. Easy to use and makes a good cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Overall great machine, but with a few flaws.
on November 19, 2025
Posted by: Tina
from Richmond, VA
I've had my Pop Plus for almost a year, and overall I really like it. Of course, it makes a great cup of coffee, and it makes it fast. Other than that, here are some pros and cons:
Pros
1. It has a small footprint compared to other Vertuo models, and the unique shape allows it to fit comfortably into a corner, if needed.
2. It heats up faster than older Vertuo models
3. The water tank is easy to remove and clean
4. It's quieter than older Vertuo models (although still vibrates quite a lot)
5. The pod catch bin is easy to remove and clean
Pros
1. It has a small footprint compared to other Vertuo models, and the unique shape allows it to fit comfortably into a corner, if needed.
2. It heats up faster than older Vertuo models
3. The water tank is easy to remove and clean
4. It's quieter than older Vertuo models (although still vibrates quite a lot)
5. The pod catch bin is easy to remove and clean
Cons
1. I got the gold and black color, and the gold finish is simply a cellophane film. How did I discover this? Well, I put the mug tray in some water one night to soak off dried coffee, and when I went to wash it the next morning, the gold colored film *sloughed off* leaving the steel beneath exposed. This feels really cheap and below the standard I expect for Nespresso machines.
2. Why, oh why, is the column below the spout CONVEX?? Who did this? It should be a concave curve to accommodate the shape of most mugs, or at the very least be flat. With the column rounding outward, it means you can't use mugs with any sort of inward curve at the mouth or you risk the stream of coffee not making it in, and pouring all over your countertop, instead.
3. This machine DOES accommodate XL capsules, but it has a tough time ejecting the pods when you open the chamber afterward. I've had almost every XL pod get stuck and need to be removed by hand vs sliding down into the catch bin.
1. I got the gold and black color, and the gold finish is simply a cellophane film. How did I discover this? Well, I put the mug tray in some water one night to soak off dried coffee, and when I went to wash it the next morning, the gold colored film *sloughed off* leaving the steel beneath exposed. This feels really cheap and below the standard I expect for Nespresso machines.
2. Why, oh why, is the column below the spout CONVEX?? Who did this? It should be a concave curve to accommodate the shape of most mugs, or at the very least be flat. With the column rounding outward, it means you can't use mugs with any sort of inward curve at the mouth or you risk the stream of coffee not making it in, and pouring all over your countertop, instead.
3. This machine DOES accommodate XL capsules, but it has a tough time ejecting the pods when you open the chamber afterward. I've had almost every XL pod get stuck and need to be removed by hand vs sliding down into the catch bin.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love colorful espresso?
on November 18, 2025
Posted by: 3rdNespresso
from De Soto, KS
This is my 3rd Nespresso machine. The first one was the Original which was given to me as a gift. It served me for a good 6 years or so. Then the 2nd one was the Next, which I loved and used for over 2 years. I left that machine at the rental property then purchased the Pod, because of the color options. I bought a yellow one and have been using it for about 2 years now. I love the compact size and it does the same thing as Next. I highly recommend any Nespresso machine but I’d also recommend to get the milk frother so you can enjoy the latte and cappuccino as well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good gift
on November 18, 2025
Posted by: Coffee yum
from US
[This review was collected as part of a promotion.] I got this for my birthday and I’m very satisfied. The in store experience was fun
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect machine
on November 18, 2025
Posted by: Annie
from Miramar, Florida
[This review was collected as part of a promotion.] This machine has been a life saver. Coffee brews exactly how I love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso
on November 17, 2025
Posted by: MelissaM
The Nespresso Vertuo Pop is a compact and stylish pod machine that punches above its weight. Thanks to its barcode-reading Centrifusion technology, it brews consistently rich, flavorful coffee with a smooth, foamy crema. Its quick 30-second heat-up time and simple one-button operation make it super user-friendly. The 600 mL water tank is on the small side, so you’ll refill more often, but its space-saving design and recycled-plastic build give it a modern, eco-conscious appeal. On the downside, you’re limited to Nespresso’s Vertuo capsules, and the lack of an integrated milk frother means lattes require a separate device. All in all, a great pick for someone who wants high-quality, fuss-free coffee in a compact footprint.
Written by a customer while visiting influenster.com
Customer Rating
2
Save your money and buy the bigger one instead
on November 15, 2025
Posted by: Carey
So I would recommend saving your money and buying the bigger machine. This one is poorly designed. Coffee catchers under the pod dispenser and spills everything I clean it. Finicky in general. I loved my bigger one though.
Written by a customer while visiting Nespresso USA