Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
It sounds dramatic but this coffee changed my life
on December 6, 2025
Posted by: AlmightyShortest
from Sandy, UT
[This review was collected as part of a promotion.] I absolutely love this machine. It's seriously one of the best purchases I've ever made. I was a long time Keurig user but I decided to try Nespresso after being disappointed for the last time with lackluster coffee. I'm so glad I did. The coffee my Vertuo makes is incredible and consistent every single time. I'm never going to be without a Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact on countertop
on December 5, 2025
Posted by: lab
from Orlando, FL
[This review was collected as part of a promotion.] I purchased the Vertuo Pop Plus for my daughter's kitchen countertop. She doesn't have much space so I appreciate that it is nice and compact.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect!
on December 5, 2025
Posted by: Coley
[This review was collected as part of a promotion.] Love this! I wake up every morning so excited to pick out my coffee.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best little coffee maker
on December 5, 2025
Posted by: coffeequeen
from Florida
[This review was collected as part of a promotion.] Best purchase this year! The coffee tastes so great and the machine is easy to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great buy
on December 5, 2025
Posted by: JJR
from San Diego
[This review was collected as part of a promotion.] Perfect size and great coffee. Happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Convenient brewing
on December 5, 2025
Posted by: Cvos
from Montana
[This review was collected as part of a promotion.] It works fine but much louder than my previous machine. ( I almost think its a defect) The discard pod feature doesn't always work so I manually need to remove them. I knew it would be a short machine but wish my yeti fit under it. The coffee tastes great but miss my older machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, December 6, 2025
Thank you for your honest review. We share your disappointment that you've experienced with your Nespresso machine however we can confirm loud noises when brewing is normal with all Vertuo machines. If the noise has gotten worse over time, we feel confident we can help resolve the issue with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day seven days a week at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee and different flavors
on December 5, 2025
Posted by: Warehouse
from Philadelphia, PA
[This review was collected as part of a promotion.] I recently got the Nespresso Pop + machine, and I'm really happy with it. It brews good, strong shots quickly and easily. The controls are straightforward, so it’s perfect for those who just wants great coffee without any fuss. Cleaning is simple, which is a big plus. Overall, it's a solid choice for espresso lovers looking to make great coffee at home. We love all the new seasonal flavors and I definitely recommend it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on December 5, 2025
Posted by: askdfjklsdjafdksfl
from New York, NY
Unspeakable abomination of a machine - I have spent more time troubleshooting the meaningless red lights with a machine that refuses to function than actually making coffee with it. I have watched over a dozen YouTube videos and did every trouble shooting actions on the manual and cannot get the machine to work past the first 20 or so uses. The low price is truly justified.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, December 6, 2025
Thank you for your review, Jake. We're certainly disappointed to hear this as customer satisfaction is our top priority. We'd like to arrange an escalated call to set up next steps. Please call us at 800-562-1465 where we are available 24 hours day, 7 days a week.
Written by a customer while visiting Nespresso USA