Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(1,984 Reviews)
Rating breakdown 1,984 reviews
5 Stars
1,595
4 Stars
231
3 Stars
55
2 Stars
31
1 Star
72
92%of customers recommend this product.
(
1,553 out of
1,684)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
4
The reason I love mornings
on December 4, 2025
Posted by: missrhesa808
from Honolulu, Hawaii
[This review was collected as part of a promotion.] I was gifted my first Vertuo Pop Plus from my daughter--it is pink! I love it as the product paired with this machine equals amazing coffee. I am so happy with my Vertuo Pop Plus that I purchased two more as gifts! This is truly a fun product to gift forward.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee and different flavors
on December 5, 2025
Posted by: Warehouse
from Philadelphia, PA
[This review was collected as part of a promotion.] I recently got the Nespresso Pop + machine, and I'm really happy with it. It brews good, strong shots quickly and easily. The controls are straightforward, so it’s perfect for those who just wants great coffee without any fuss. Cleaning is simple, which is a big plus. Overall, it's a solid choice for espresso lovers looking to make great coffee at home. We love all the new seasonal flavors and I definitely recommend it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Convenient brewing
on December 5, 2025
Posted by: Cvos
from Montana
[This review was collected as part of a promotion.] It works fine but much louder than my previous machine. ( I almost think its a defect) The discard pod feature doesn't always work so I manually need to remove them. I knew it would be a short machine but wish my yeti fit under it. The coffee tastes great but miss my older machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, December 6, 2025
Thank you for your honest review. We share your disappointment that you've experienced with your Nespresso machine however we can confirm loud noises when brewing is normal with all Vertuo machines. If the noise has gotten worse over time, we feel confident we can help resolve the issue with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day seven days a week at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact on countertop
on December 5, 2025
Posted by: lab
from Orlando, FL
[This review was collected as part of a promotion.] I purchased the Vertuo Pop Plus for my daughter's kitchen countertop. She doesn't have much space so I appreciate that it is nice and compact.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better than Going Out for Coffee!
on December 9, 2025
Posted by: kayleeb
from Burke, VA
[This review was collected as part of a promotion.] Having a Nespresso machine has truly made my mornings so special. It is such a little treat and feels so luxurious.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great features, slightly to small
on December 9, 2025
Posted by: eileenigl
from tampa, fl
[This review was collected as part of a promotion.] i do love the look of the machine and how compact it is but its so small i cant fit my latte glass, i have to pour it as a shot which isnt the worst thing ever but im used to my bigger machine that had more water capacity, could hold more empty pods etc. The bluetooth feature is a huge plus because now i can pull mug size capsules as double espressos by adjusting it in the app and pulling it "iced" by double tapping. overall very cool but wish it was slightly bigger.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love It. No Regrets
on December 10, 2025
Posted by: isissosilly
from Fort Lauderdale, Florida
[This review was collected as part of a promotion.] This machine is so cute and the perfect size—not bulky at all—and it doesn’t take up much space on my kitchen counter. I love how simple it is to use; you literally just press a button and you’re good to go.
One of my favorite features is the double-tap option, which turns any mug-sized cup into a double-shot espresso. I use it all the time for iced coffee, especially with the Barista Creations flavored capsules, and it works perfectly every time.
My only critique is that the instruction manual could be clearer, especially when it comes to cleaning before first use. It relies mostly on small images, which can be confusing. I also wish there were clearer guidance—or a machine indicator—letting you know when it’s time to descale and how often to use a descaling kit.
Overall, it’s a great machine that makes excellent coffee and is super user-friendly for everyday use.
One of my favorite features is the double-tap option, which turns any mug-sized cup into a double-shot espresso. I use it all the time for iced coffee, especially with the Barista Creations flavored capsules, and it works perfectly every time.
My only critique is that the instruction manual could be clearer, especially when it comes to cleaning before first use. It relies mostly on small images, which can be confusing. I also wish there were clearer guidance—or a machine indicator—letting you know when it’s time to descale and how often to use a descaling kit.
Overall, it’s a great machine that makes excellent coffee and is super user-friendly for everyday use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Quick Coffee Maker
on December 10, 2025
Posted by: Joltz88
from West Virginia
[This review was collected as part of a promotion.] Ease of use, I just wish the coffee come out hotter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA