Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
Good Product
on December 12, 2025
Posted by: Ronnie03
from Liverpool, New Yrok
[This review was collected as part of a promotion.] I bought for a friend after receiving one for myself last year for christmas.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So pretty
on December 12, 2025
Posted by: Loren
from High Point NC
[This review was collected as part of a promotion.] The perfect size and love the color. Makes a wonderful cup of coffee too.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed. Will return it.
on December 12, 2025
Posted by: Margaret
The Vertuo Pop Plus is not a well-designed product. 1) The coffee does not brew hot. It's merely warm. Nespresso says this preserves flavor but since when in the history of coffee is brewing hot a disadvantage? 2) I'm a first time Nespresso buyer and the explanation of the pod types and sizes is quite unclear e.g. online says there is a 12 oz option, but that is only if you're making iced coffee, and good luck fitting a 12 oz cup under the spout; regular coffee max is a mere 8 ounces, and an inch of foam. And, there's so much foam, you cannot see the color change in the coffee when adding milk or cream so it's hard to know if you've added the right amount. 3) The lid and lock are rather stiff when brewing a cup; I assumed, having used other Nespresso models at friends' homes, that there would only be a light touch needed but this product is completely different. Don't expect the experience of the upper models. 4) Finally, the flavor and strength of the coffee is superior to anything I had with my Keurig, but I miss the ease and heat of the Keurig.
Response from Nespresso USABy Antonia, Customer Relations, December 13, 2025
Thank you for your review, Margaret, though we're sorry you're disappointed with several aspects of the Vertuo Pop machine. We hope you'll call Nespresso directly for coffee and machine guidance and to address these concerns. We're available at 800.562.1465 and look forward to coming to a resolution so you can enjoy your Nespresso coffee selections.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use, great coffee
on December 12, 2025
Posted by: Joey Z
from Buffalo NY
[This review was collected as part of a promotion.] Outstanding machine. VERY easy to use and always a perfect cup!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great when it works
on December 12, 2025
Posted by: Nespresso
I’ve had this machine for 14 months now and it only works correctly about 60% of the time. When it’s not working you get the dreaded blinking red light and have to unplug and replug multiple times before it starts. Granted this happens almost every time you’re late for work! It’s a shame because the coffee is the best, however the machine is not. Check the internet and reviews because this is a common problem with this particular machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great product
on December 11, 2025
Posted by: Nick24
from NJ
[This review was collected as part of a promotion.] I bought this close to a month ago and it’s perfect
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Convenient
on December 11, 2025
Posted by: Tria
from NY
[This review was collected as part of a promotion.] Easy and very convenient to use. Downside is the height or lack of, where the coffee comes out. Most travel cups don’t fit.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use and clean
on December 11, 2025
Posted by: MomofTwo
from Mechanicville, NY
[This review was collected as part of a promotion.] Got this for my teenage daughter who drinks “fancy “ coffees daily and she not only loves it but it’s saving me tons! It’s easy to use and what’s even better it’s easy to clean!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA