Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
on December 30, 2025
Posted by: LilRod
from VA
Got it as a Christmas present and loving it!!!! Coffee tastes great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Defective Since Day One
on December 30, 2025
Posted by: Fully
Machine defective since day one. Completed all troubleshooting, resets, and cleaning as instructed. Nespresso support was unhelpful and unwilling to replace a machine that is less than a month old. Very disappointing experience for a premium brand.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, December 31, 2025
Thank you for your review. We'd like to escalate this sentiment so we can find a satisfactory solution. Please call us at 800-562-1465 where we are available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Excellent Machine
on December 29, 2025
Posted by: Hera52
from Ithaca, NY
[This review was collected as part of a promotion.] I bought the machine over the summer and it’s been working well - no complaints ither than water tank may be too short for my use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on December 29, 2025
Posted by: Bob27
from New mexico
[This review was collected as part of a promotion.] Bought this for a Christmas present and it is great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Bought for our home
on December 29, 2025
Posted by: NanC
from Haverstraw, NY
[This review was collected as part of a promotion.] I had your coffee at a friends’ home and felt compelled to purchase your product for ours. We’re enjoying our new coffee maker, along with your coffees.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine
on December 29, 2025
Posted by: KJWhite
from Phoenix
[This review was collected as part of a promotion.] Love my machine so far. Got it for Christmas and haven’t stopped making coffee since. Saves me so much money and can’t wait to find my favorite and set up reoccurring ordering
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features.
on December 29, 2025
Posted by: Mema
from Harned., KY
[This review was collected as part of a promotion.] It was a gift for granddaughter and she sends me pictures telling how she loves it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Most accessible espresso option
on December 29, 2025
Posted by: Gabs
from Minneapolis
[This review was collected as part of a promotion.] For the price, this machine is the best and easiest espresso option out there. If you’re wanting convenience without sacrificing flavor, get it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA