Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,158 Reviews)
Rating breakdown 2,158 reviews
5 Stars
1,733
4 Stars
249
3 Stars
59
2 Stars
35
1 Star
82
92%of customers recommend this product.
(
1,692 out of
1,840)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
2
Stopped working after about a year
on February 13, 2026
Posted by: Jj
This broke after about a year. I would have a blinking red light error and couldn't find any solutions across the internet. This is apparently a common issue if you look it up.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, February 14, 2026
Thank you for your review. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please call us directly at, 800-562-1465, we'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super nice!
on February 13, 2026
Posted by: kristinagnars
Excellent machine. Love the color ways and the easy of use.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good so far!
on February 12, 2026
Posted by: Jefe
from Chicago, IL
[This review was collected as part of a promotion.] Machine come with an app that provides video instructions to set up and utilize. Easy to follow. Warms up/starts up quickly. Delivers great coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best machine ever
on February 12, 2026
Posted by: brooklynp83_5969
I started out with the pop and it was great! I became quickly obsessed with it and the coffee it produced. I ended up upgrading my pop with a bigger version and took the pop to work! Everyone loves it and it fits so well!
Written by a customer while visiting influenster.com
Customer Rating
4
Yum
on February 11, 2026
Posted by: kattalinj_7651
Do I like this yes. But do I also wish I got a regular espresso machine also yes. This is convenient and makes a good consistent cup, but I found it to get so expensive very quickly to keep buying the pods. But it was very beginner friendly and easy to set up!
Written by a customer while visiting influenster.com
Customer Rating
1
Faulty
on February 9, 2026
Posted by: DMTRS
It has started leaking, and slightly bending the caps. I did troubleshooting with an agent over the phone, and it did resolve the issue for about 5 cups . The "cleaning" he talked me through isn't working now. Now I have a stockpile of coffee, and no way to make it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, February 10, 2026
Thank you for your review, Denise. We're glad you reached out to us for a resolution but understand that the fix was not long-lived. Please call again, 800.562.1465, to share your concerns and our Machine Expert will be pleased to assist you in coming to a satisfactory resolution. Your Vertuo Pop+ is covered under a one-year warranty with repair and replacement service as needed, so we look forward to hearing from you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
First Nespresso
on February 8, 2026
Posted by: Mint Coffee
from Wyoming
[This review was collected as part of a promotion.] Love the color and simple it was to setup and use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee lover go get it
on February 7, 2026
Posted by: Emmanuella L
Ive been using the nespresso vertuo pop and i absolutely love it
The pods feets very well and the settings also work well, its make coffee in seconds and the crema come out smooth and rich.
The design is modern and fun and it instantly upgrades my kitchens and super powerfull brewer.
The pods feets very well and the settings also work well, its make coffee in seconds and the crema come out smooth and rich.
The design is modern and fun and it instantly upgrades my kitchens and super powerfull brewer.
Written by a customer while visiting influenster.com