Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
Great feature
on January 17, 2026
Posted by: Daniel
from CT
[This review was collected as part of a promotion.] I bought it 2 weeks ago, it is an excellent choice, its consistency, speed and tasty.it delivers exactly what it promises. ☕
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Flexibility
on January 17, 2026
Posted by: xyzabc1549g
[This review was collected as part of a promotion.] I really enjoy the machine so far. I like the expert mode's ability to brew coffee pods into double shots of espresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not for long term storage
on January 17, 2026
Posted by: David M
from Denver and Florida
If you don’t use it needs major cleaning …called support and is not easy to clean spinning heads, could not do it during the support call because
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great gift
on January 16, 2026
Posted by: Copper
[This review was collected as part of a promotion.] Works great, quick, gave to my mother as a gift and she uses every day
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good Brew but few options
on January 16, 2026
Posted by: Lindsay K21
from Rochester, NY
The taste is good but the spout/tray design is flawed.
I also find that the nespresso really limits your options. I love to explore small batch roasters but you can't do that with these machines... you get nespresso branded or Starbucks and thats it. Its disappointing. My Kerrigan and pour over get more use than the nespresso.
I also find that the nespresso really limits your options. I love to explore small batch roasters but you can't do that with these machines... you get nespresso branded or Starbucks and thats it. Its disappointing. My Kerrigan and pour over get more use than the nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 17, 2026
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on January 15, 2026
Posted by: Rox
from San Diego
[This review was collected as part of a promotion.] I bought this a couple of weeks ago but I’m returning it because the large mugs do not fit under the spout. I’ll buy another one
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service, January 16, 2026
We're disappointed you did not enjoy this machine, Rox. Please call us at 800-562-1465, we're available 24/7, and we'll be happy to help assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Wish I had picked a different machine
on January 15, 2026
Posted by: JL26
from NY
Every other time I make my coffee, the red light comes on. I tried cleaning it, changing the water... I have to unplug, replug, every time it does this. Now one of he sections that grabs the pods broke so I manually take the old pod out. I've had the machine for 2 months. I love the coffee but this machine is awful.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, January 16, 2026
Thank you for your honest review. We're available 24/7 to assist you with your Vertuo Pop+, please call us directly, 800.562.1465, and a Machine Expert will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Look forward to the mornings…
on January 15, 2026
Posted by: Shc
from Denver, Colorado
[This review was collected as part of a promotion.] I look forward to getting up every morning just to enjoy my Nespresso experience. The coffee is delicious and feels like such a treat. Coffee is smooth and creamy and I use only a touch of cream as a result. My mornings are truly improved now that I have my Nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA