Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
1
on January 24, 2026
Posted by: MT
I purchased the Nespresso Vertuo Pop in September, 2025. After about three months of use, the coffee began tasting bitter and weaker than expected despite using the same pods and filtered water. I followed the recommended cleaning and descaling steps, but the taste did not improve. I hope this can be addressed, as I previously had a very good experience with other Nespresso machines.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use, great coffee
on January 23, 2026
Posted by: dollface88_6045
My most used appliance honestly. It’s so simple to get a latte at home with the nespresso. There really isn’t a learning curve other than learning which pods are your favorite! My nespresso makes the perfect coffee Everytime.
Written by a customer while visiting influenster.com
Customer Rating
3
Great Features
on January 23, 2026
Posted by: Bob22
from IL
[This review was collected as part of a promotion.] I bought this for Christmas and trying to get used to it.
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service, January 24, 2026
Hi Bob. If you need any additional assistance with your Vertuo Pop+ please call, 800-562-1465, we're available 24/7 to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A staple in the house
on January 23, 2026
Posted by: Influenced
from Atlanta
[This review was collected as part of a promotion.] I finding excuses throughout the day to drink more coffee now that I have a nespresso machine. The gran lungo pods are fantastic and just enough coffee to start the day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great looking and definitely working machine.
on January 21, 2026
Posted by: LT
from Los Angeles, CA
[This review was collected as part of a promotion.] I am so happy we bought this. We are enjoying it everyday.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Convenient and perfect for small Spaces.
on January 21, 2026
Posted by: amandap514_684
I got the vertuo pop at work and is a life saver for those mornings when I don’t have time to have my coffee at home or to make my iced lattes after work.
The small is very tiny, this machine fits perfectly on small spaces, so easy to assemble and easy to use, I haven’t try to connect it to my app. My o my concern is that you have to use a small cup to brew your espresso and then pour it into a big cup. The coffee taste is perfect, you only need to know which pod you like.
The small is very tiny, this machine fits perfectly on small spaces, so easy to assemble and easy to use, I haven’t try to connect it to my app. My o my concern is that you have to use a small cup to brew your espresso and then pour it into a big cup. The coffee taste is perfect, you only need to know which pod you like.
Written by a customer while visiting influenster.com
Customer Rating
5
Great! Love the iced coffee brew mode!
on January 20, 2026
Posted by: jenni27
from Colorado
[This review was collected as part of a promotion.] I got this as a gift for Christmas and I love it! It brews great coffee and I really love the iced brew mode that makes the coffee taste so much stronger and delicious!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Quality
on January 20, 2026
Posted by: Liz08
from Los Angeles, CA
[This review was collected as part of a promotion.] I bought my vertuo pop + three weeks ago and I love it, best purchase ever, and I love how fast it makes the coffee!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA