Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(1,983 Reviews)
Rating breakdown 1,983 reviews
5 Stars
1,594
4 Stars
231
3 Stars
55
2 Stars
31
1 Star
72
92%of customers recommend this product.
(
1,552 out of
1,683)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
1
Will stop working within months
on October 12, 2025
Posted by: JS
from Boston
Do not recommend. This machine is useless, a waste of money and will break not long after you buy it. I descaled it as I was instructed and immediately after it stops working and nothing will fix it. In store help was also useless. We have had 3 different vertuo machines and all three have stopped working within months. If you do buy one, get the older models. The older models actually are great and have lasted years. Could not recommend the vertuo less.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, October 13, 2025
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth the delicious coffee!
on December 2, 2025
Posted by: Kelltru
from Laguna niguel, CA
[This review was collected as part of a promotion.] My husband and I recently bought the virtual pop plus machine and we can’t go without a delicious cup of coffee every morning. It is small yet functional, which fits our space appropriately. The only thing I would caution is the amount of water and the container for used capsules is decently small so we have to switch out quite frequently. We anticipated this when we purchased, but overall the coffee machine is well worth it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great when it works
on December 12, 2025
Posted by: Nespresso
I’ve had this machine for 14 months now and it only works correctly about 60% of the time. When it’s not working you get the dreaded blinking red light and have to unplug and replug multiple times before it starts. Granted this happens almost every time you’re late for work! It’s a shame because the coffee is the best, however the machine is not. Check the internet and reviews because this is a common problem with this particular machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed. Will return it.
on December 12, 2025
Posted by: Margaret
The Vertuo Pop Plus is not a well-designed product. 1) The coffee does not brew hot. It's merely warm. Nespresso says this preserves flavor but since when in the history of coffee is brewing hot a disadvantage? 2) I'm a first time Nespresso buyer and the explanation of the pod types and sizes is quite unclear e.g. online says there is a 12 oz option, but that is only if you're making iced coffee, and good luck fitting a 12 oz cup under the spout; regular coffee max is a mere 8 ounces, and an inch of foam. And, there's so much foam, you cannot see the color change in the coffee when adding milk or cream so it's hard to know if you've added the right amount. 3) The lid and lock are rather stiff when brewing a cup; I assumed, having used other Nespresso models at friends' homes, that there would only be a light touch needed but this product is completely different. Don't expect the experience of the upper models. 4) Finally, the flavor and strength of the coffee is superior to anything I had with my Keurig, but I miss the ease and heat of the Keurig.
Response from Nespresso USABy Antonia, Customer Relations, December 13, 2025
Thank you for your review, Margaret, though we're sorry you're disappointed with several aspects of the Vertuo Pop machine. We hope you'll call Nespresso directly for coffee and machine guidance and to address these concerns. We're available at 800.562.1465 and look forward to coming to a resolution so you can enjoy your Nespresso coffee selections.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on May 4, 2026
Posted by: Sben8
from IN
[This review was collected as part of a promotion.] I Bought this almost a month ago and I absolutely love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor Quality, dont let pretty colors distract you!
on May 31, 2026
Posted by: Sam
from Texas
If you want a cute decoration, but something that doesnt work-- this machine is for you. I should have followed my intuition when I first it-- the opening mechanism seemed very cheap and not smooth at all, but I loved the yellow color they offered. I bought my vertuo pop+ last april, but did not start using it until August in college-- after about 6 months of use, the opening mechanism got very stiff. Now, 2 months later I have to forcefully open and close it with 2 hands its so stiff. Once closed it blinks red each time so I have to open and close it about 2-3 times to adjust with each brew before it will work. Like I predicted, the opening mechanism is very cheap and honestly just poorly designed. I have performed all the suggested maintenance in my instructions within the intervals stated, and it still makes coffee that is warm, not hot with huge amounts of foam. My family has a VertuoPlus deluxe and that has held up for years-- get this instead. I started the process to claim a warranty for my machine, but unfortunately I was 20 days too late -- Sad because its basically useless now after 10 months. Unfortunately its a beautiful machine and would be perfect for my small apartment, but not if it doesn't work...
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, June 1, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Cute but poorly constructed
on May 10, 2023
Posted by: KenAlan
from Redlands, CA
My machine started leaking after 2 weeks. Will be returning it and putting the 7-year-old machine back into service.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, May 12, 2023
Thank you for your review. We’re deeply committed to customer satisfaction at Nespresso and want to ensure this is resolved for you. Nespresso machines are covered under warranty for at least one year after purchase. Please call us at 1-800-562-1465 and a machine expert will be happy to assist.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Love Nespresso! but a little disappointed with Pop
on October 16, 2023
Posted by: KT
from CA
[This review was collected as part of a promotion.] I have owned several machines and am a big Nespresso fan. I am a little disappointed in the Pop with the fact that it offers 5 different coffee sizes including the 14 oz but yet doesnt allow for a larger cup including Nespresso own tall mugs (which I own!). I am also disappointed with the temperature. This does not heat the coffee nearly as much as other machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, October 17, 2023
Thank you for your review. We are dismayed to learn that the Vertuo Pop Plus does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you’d like to enjoy a taller Nespresso beverage, you may visit us online, and view our capsule drawer. With your machine sitting on capsule drawer, you will be able to fit a taller glass/cup under the coffee outlet to enjoy a taller beverage. If you need assistance with your Vertuo Pop Plus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA