Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,075 Reviews)
Rating breakdown 2,075 reviews
5 Stars
1,664
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,622 out of
1,765)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
2
Don’t waste your money
on July 19, 2026
Posted by: Lisa Rap
Owned my machine for 7 months, using it less than 15 times. I haven’t used it in a couple of months. Went to make an espresso today, and the machine is dead. No power. Looking into the warranty right now. Unbelievable!
Response from Nespresso USABy Nespresso USA, Customer Service, July 20, 2026
We're always here to help, Lisa! Please call us to speak with a machine expert at 800-562-1465 where we are available 24 hours a day, 7 days a week. Customer satisfaction is our top priority, and we look forward to finding a solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Yum!
on July 19, 2026
Posted by: KristyK
from Saugatuck, MI
[This review was collected as part of a promotion.] Didn’t know what to expect, but I am pleasantly surprised! I can make fantastic lattes at home. The only thing that I would say is negative is how loud it is! Wasn’t expecting that.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love this machine
on July 19, 2026
Posted by: CrysC
from New Jersey
[This review was collected as part of a promotion.] I bought my Nespresso as a gift for myself bcuz I landed a new job. I absolutely love it! First in my space easily and the accompanying milk frother is an added bonus!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Works ok, pods are pricy, and functions are tricky
on July 18, 2026
Posted by: Mik27
from California
Makes coffee "easily enough", but prepare for a brain aneurysm once you try cleaning or descaling. For some unknown reasson, nespresso chose a variety of clicks, closes, and button pushes to access all the different cleaning functions. Also, all the pods are coded so you have to search far and wide for anything not nespresso, and they arent cheap.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, July 20, 2026
We're always here to help. Please give us a call should you need cleaning and/or descaling help. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product
on July 18, 2026
Posted by: Kkben
from Vero beach, FL
[This review was collected as part of a promotion.] Works great! Love the expert mode and small enough to fit on my small counter space
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Functional and convenient
on July 17, 2026
Posted by: Ig
from Somerville, NJ
[This review was collected as part of a promotion.] I bought this item a couple weeks ago.It is the perfect size for a single person and takes up very little space in my apartment.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
User friendly, simple operation
on July 17, 2026
Posted by: Belle
from California
[This review was collected as part of a promotion.] This is a great little machine, very user friendly. Ours had some problems within the first few months but after they couldn't help with troubleshooting they sent me a new machine, perfect!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
High Quality
on July 17, 2026
Posted by: Natie
from Glendale, Az
[This review was collected as part of a promotion.] I’ve been loving my Nespresso Vertuo! The coffee tastes amazing—rich, smooth, and full of flavor. It’s incredibly easy to use, and I love having café-quality coffee at home in just a few minutes. The only downside is that it’s a little on the noisy side while brewing, but it’s not a dealbreaker. Overall, the quality of the coffee more than makes up for it, and I would absolutely purchase it again. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA