Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(1,984 Reviews)
Rating breakdown 1,984 reviews
5 Stars
1,595
4 Stars
231
3 Stars
55
2 Stars
31
1 Star
72
92%of customers recommend this product.
(
1,553 out of
1,684)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
4
user friendly website
on April 30, 2026
Posted by: Coffee fan
from Naples FL
[This review was collected as part of a promotion.] I like the auto replenish option. I never run out of coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I can’t leave home without it!
on May 11, 2026
Posted by: Tlily
from Miami, Florida
[This review was collected as part of a promotion.] I love my Nespresso vertuo coffee machine so much at home, that I had to get a second one for our new RV.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wonderful purchase
on May 14, 2026
Posted by: Rhonda
from Colorado Springs, Colorado
[This review was collected as part of a promotion.] I purchased this about 2 weeks ago and boy do I love it. It fits my space perfect and truly makes the best coffee. I really loved all of the different colors but I think black is timeless. Great purchase and worth every penny!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Top of the line
on May 17, 2026
Posted by: Mark16
from Burlington Vermont
[This review was collected as part of a promotion.] Very please with purchase would do it again. Love serving company.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
UP Machine -???
on May 21, 2026
Posted by: GG
from florida
I have had many different Nespresso coffee makers thru the years ,but not sure about UP. the 1st UP machine i purchased did not work out of the box had to return it. i just received my new UP machine . It feels and looks very cheapy . The drawer where the used pods go makes a mess ,not sure why the used pods are swimming in coffee water and i have been trying to set up the Bluetooth connection but i cannot get it to link -come on Nespresso you can do better
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 22, 2026
Thank you for your review. Indeed, if you're still dissatisfied with your replacement, please call again and we'll be happy to address your concerns. We're available at 800.562.1465
Written by a customer while visiting Nespresso USA
Customer Rating
1
Regrettable purchase
on May 21, 2026
Posted by: Lyrsa
from Boston
I deeply regret swapping my original Nespresso VertuoPlus for the Pop. I mainly did the swap because the original didn't make 12oz coffee and I was spending too much using 2 7oz pods to make a big cup of coffee. This machine is literally 2 week old and it has twice move my mug due to vibration and all my coffee has ended up on my kitchen counters. The design is not friendly. The pod compartment is super small so you have to empty constantly. The water tank is also small, so you will need to refill often.But the most important part is that this machine makes 12oz pods, but you can't put a 12oz mug or tumbler because there's no space for it. I have to use a regular 12oz mug, brew my coffee, and then swap to my tumbler. A non-issue with the OG Vertuo. I do understand that this machine was possibly desgined for college students, small spaces, etc...but it is not a great design. I wished I kept my OG Vertuo ( I sold it to get this one).
Response from Nespresso USABy Nespresso USA, Customer Service, May 22, 2026
Thank you for your review, though we're sorry you're disappointed with your new Vertuo Pop. Our most compact and economical Vertuo machine has many great features. If you're dissatisfied, you may return your machine within 30 days of delivery, but please call for tips on optimizing your Nespresso experience, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on May 28, 2026
Posted by: maureen418
from denver colorado
[This review was collected as part of a promotion.] We bought this a month ago as our old one (4 years old) broke. This one is much smaller and take up less counter space. Hoping it lasts longer than the last one!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on May 28, 2026
Posted by: Coffelover
from Worcester, MA
[This review was collected as part of a promotion.] I bought recently and have been highly impressed! Would recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA