Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(1,983 Reviews)
Rating breakdown 1,983 reviews
5 Stars
1,594
4 Stars
231
3 Stars
55
2 Stars
31
1 Star
72
92%of customers recommend this product.
(
1,552 out of
1,683)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
4
Love the Change
on March 11, 2026
Posted by: Fi
from New York
[This review was collected as part of a promotion.] It’s been amazing so far. I’ve been testing out flavors and getting used it it. It’s a bit buggy ( residual water where pods sit) but other than that it’s pretty easy to use
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
An Excellent Cup of coffee!
on March 14, 2026
Posted by: Mrslee160
from Queens, NY
[This review was collected as part of a promotion.] The Vertuo Pop is functional, neat and produces delicious coffee every-single-time!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Failed Vertuo Pop+
on March 16, 2026
Posted by: Heather
from Atlanta, GA
I was gifted the Vertuo Pop+ cream/yellow top as a housewarming gift. It came with a sample pack of different sized coffees. We only made it through about 6 of the samples when the machine stopped making coffees. It would make all the regular sounds a machine would make but it dribbled out some water and then when we opened it found out it foamed up around the capsule holder/cage. Looked up tips as to how to fix the problem it worked 1 or 2 times and then went back to foaming up around the same area. Tried one more time to fix the problem but it kept having the same problem. I didn't want any more hassles of trying to fix it, so it got sent back. Now I'm trying to figure out which Vertuo machine to replace the Vertuo Pop+. The coffee we were able to make were great.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, March 17, 2026
We know this is disappointing, Heather. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465. A Machine Expert is available 24/7 to troubleshoot over the phone and provide replacement or repair service if needed. We look forward to hearing from you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The machine is great the coffee is good.
on March 19, 2026
Posted by: John sensitive pianist
from Orlando, Florida
The only problem is curiosity. I want to try all the coffee’ available. This will take time some time as there is so many to choose from. Giving my neighbor my old espresso machine. I’m hooked.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Happy with our new Vertuo Pop+
on April 3, 2026
Posted by: Neil
from Huntingdon Valley, PA
[This review was collected as part of a promotion.] Our original Vertuo was starting to conk out (but it lasted us a solid 7 years and 3 moves!), so we decided to get the sleeker Vertuo Pop+. It looks great. Fairly quiet. But the downside of the sleekness is limited space for the disposal bin for the pods. The disposal bin also gets a tiny bit of liquid in there from the pods. Slightly annoying, but not a deal breaker. Works great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice and bright!
on April 3, 2026
Posted by: Sylvis88
from Pittsburgh, PA
[This review was collected as part of a promotion.] I bought this to use in our travel trailer, I love the color and small size.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my new machine
on April 20, 2026
Posted by: None
from Florida
[This review was collected as part of a promotion.] I love my new pink Nespresso machine. Tastes very fresh and good.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great but small
on April 27, 2026
Posted by: SMC
from Austin, TX
[This review was collected as part of a promotion.] I got this as a replacement, it’s great but smaller than my last Nespresso vertuo machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA