Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,158 Reviews)
Rating breakdown 2,158 reviews
5 Stars
1,733
4 Stars
249
3 Stars
59
2 Stars
35
1 Star
82
92%of customers recommend this product.
(
1,692 out of
1,840)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
1
Do not buy - product does not last
on April 11, 2026
Posted by: Disappointed
from Louisiana
My wife received this product as a Christmas present. It is now April and the machine will no longer makes a cup of coffee. We have followed the instructions regarding cleaning, descaling, etc., and nothing works. The machine is now a boat anchor.
This product is electronic garbage.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 13, 2026
We appreciate your feedback. This is not the Nespresso experience we wished for you. Please give us a call at, 800.562.1465, we're available 24/7 to assist you and offer a lifetime of troubleshooting assistance. All Nespresso machines come with at least a one-year warranty. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Very Finniky
on April 9, 2026
Posted by: Kira9
from Texas
I have had my Nespresso for a year and it worked good in the beginning, but now I am constantly having to fix it. When I open it the pod does not automatically go into the disposal anymore and I have to take it out. Every other day it starts making a noise and flashing red. I have ran rinse cycles like the directions have said and it will work for a day or two before it starts making a noise again. Very disappointed for the price I have paid for all these issues only after a year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 10, 2026
Thank you for your review, Kira. We're certainly disappointed to hear this, and we appreciate your honest feedback. Our machines are expected to perform well for years to come. On occasion, issues can occur, which is why we offer both, in and out of warranty repair or replacement as needed and lifetime troubleshooting service. Please call us at 800-562-1465 to escalate your concerns and speak with a machine expert.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact size and compatible with many pods
on April 9, 2026
Posted by: Emil
[This review was collected as part of a promotion.] I bought this as a gift for my office and everyone loves it. I love that it is compatible with the 12 oz pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Lovely!!
on April 8, 2026
Posted by: HannahB
I love my Nespresso coffee machine. I clean it regularly and it brews the most rich and delicious coffee. It is noisy, but the smell of the coffee is amazing.
Written by a customer while visiting influenster.com
Customer Rating
5
Excellent coffee!!
on April 7, 2026
Posted by: Kmack81
from Anniston, AL
[This review was collected as part of a promotion.] This machine makes the best cup of coffee I have had at home in a long time and I love the fact that it is purple!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best!!
on April 7, 2026
Posted by: Brittsarxo
from Florida
[This review was collected as part of a promotion.] Have had my machine for over 8 years. Finally bought my sister one (who is now a full time wedding planner) and I have converted her to a Nespresso fan!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on April 7, 2026
Posted by: Arkadiusz
Excellent machine. Love it. Makes good and tasty coffee.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome taste and great functionality
on April 6, 2026
Posted by: Victoria
from Miami
[This review was collected as part of a promotion.] I bought it less than a month ago, it’s so awesome and such an upgrade to my coffee. Takes less than about 5 minutes and it’s just such an awesome machine tastes delicious
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA