Thank you for your review. We are sorry to hear that you had some issues setting up your machine, as well as with the capsules you've tasted so far. If you would like any assistance with your machine, please don't hesitate to reach out for assistance via our toll-free number 800.562.1465. We are also happy to offer capsules recommendations based on your coffee preferences, and are confident that we'll be able to find something that will suit your tastes! We are available 24 hours a day, seven days a week, so you may call anytime at your earliest convenience.

Thank you for your kind review, Julie. We are delighted to hear that you are enjoying your Vertuo Pop machine. This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best suited to that blend, as defined by Nespresso Coffee Experts. Quality is very important to us, so the coffee brews to its ideal temperature without burning. If you are interested in keeping the coffee hotter, you may be interested in one of our milk frothers, which can heat any cold creamers or milks without compromising the flavor. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. Scale build-up can interfere with proper heating, and can also affect the taste and brew time of the coffee. We hope this information proves helpful. Should you require any assistance, we are available 24 hours a day, seven days a week at 800.562.1465.