Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
3
Nespresso Vertuo Pop+
on March 2, 2026
Posted by: Treeesha722
from Staten Island New York
[This review was collected as part of a promotion.] Coffee is delicious with so many varieties. However, it is not hot enough and the machine is very loud.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., March 3, 2026
We expect your Nespresso experience to be seamless and gratifying, Tricia. The pump in your new Vertuo Pop+ should produce less noise over time. The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop. We also recommend running a cleaning cycle weekly and descaling with Nespresso Descaling Solution every 3 months or 300 capsules to keep your machine in peak operating condition and coffee tasting best. Descaling Solution and instructions are available on our website. Every Nespresso machine is covered under at least a one-year warranty and a lifetime of troubleshooting support, so for additional assistance, please call 800-562-1465, and a Machine Expert will be happy to assist you 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My favorite thing
on March 2, 2026
Posted by: Brooklynn
from Oklahoma
[This review was collected as part of a promotion.] I got this as a Mother’s Day gift last year and have used it nearly every day since. I absolutely love it! I had it gifted to both of my sisters and we call every morning while making our coffee. It’s super consistent and easy to use!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Same quality we’ve come to expect
on March 2, 2026
Posted by: KW3
from Raleigh, NC
[This review was collected as part of a promotion.] I bought this a few weeks ago to replace our old Vertuo Pop Plus. It came really fast and we can tell that there have been some improvements to the speed of brewing even since we bought the last one. Still super easy to use. Only good things to day!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on March 2, 2026
Posted by: Anonymous
from Portland, OR.
[This review was collected as part of a promotion.] It's been a couple weeks using my new machine and still loving the result in my cup every time I use it.
Foot print for the counter is great, noise level is well acceptable. Brew speed is also acceptable.
I just happened to deplete the sampler these come with, and here's the only thing I might complain if I may:
I just happened to deplete the sampler these come with, and here's the only thing I might complain if I may:
Although I understand this is somehow in part of the business model, is there a reason why we can't have sleeves kinda of halves of varieties? At least from the favorites.
i.e. 5 capsules melosio and 5 capsules odacio in one sleeve.
i.e. 5 capsules melosio and 5 capsules odacio in one sleeve.
I would be definitnely more than happy and motivated about buying some of these combo-sleeves (so to call them like that).
But as of now, this machine is totally a blast and love my morning coffee cup.
But as of now, this machine is totally a blast and love my morning coffee cup.
Thanks!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Solid machine, but too much foam for my taste
on March 2, 2026
Posted by: Jeannine89
from Atlanta
[This review was collected as part of a promotion.] Overall, I’m quite satisfied with this Nespresso machine. It’s easy to use, heats up quickly, and delivers consistent results. For the price, it feels like a solid and reliable option for everyday coffee.
However, I’m personally not a big fan of the amount of foam it produces. I prefer a smoother crema on top rather than a thick layer of foam, which makes the coffee feel a bit less traditional to me.
That said, if you enjoy a foamier style of coffee and want a convenient machine at a reasonable price point, this is still a good choice.
I would recommend this to a friend!
Response from Nespresso USABy Logan M., Customer Service, March 2, 2026
Thank you for your review. We are sorry to learn the Vertuo Next didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Machine
on March 1, 2026
Posted by: Lucily31
from Miami, FL
[This review was collected as part of a promotion.] I love this machine. I am saving so much money making coffee at home everyday. It takes a few minutes to make and the flavors and taste in my opinion are better than the local coffee shop. One press of a button and delicious, foamy coffee is at your fingertips. Highly recommended it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very pleasant experience every morning!
on March 1, 2026
Posted by: Lee72
from Columbus, Ohio
[This review was collected as part of a promotion.] I purchased my Nespresso Vertuo Pop + Deluxe several weeks ago and have enjoyed it immensely. I’ve been experimenting with various different coffees and found several favorites. I’m especially appreciative of the ease in making coffee every morning and the consistency in the flavor each time I make coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Test
on March 1, 2026
Posted by: Rf
from Windermere, Florida
[This review was collected as part of a promotion.] I am Nespresso coffee customer and I enjoy every single capsule I drink. Love al the flavours and sizes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA