Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.7
(487 Reviews)
Rating breakdown 487 reviews
5 Stars
401
4 Stars
59
3 Stars
14
2 Stars
5
1 Star
8
96%of customers recommend this product.
(
365 out of
381)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
3
Not sure
on July 20, 2023
Posted by: KLove
from St John, IN
[This review was collected as part of a promotion.] I have only had the machine for a week and it works great and has awesome features but I am just not sure if it is worth the price of the coffee capsules. The samples are mostly of espresso and our so strong and so small….not sure if I should invest in some other coffee capsules and see if I like those better or just return it
I would recommend this to a friend!
Response from Nespresso USABy Katy R., Customer Service, July 21, 2023
There are a number of components that factor into pricing decisions. These include but are not limited to different distribution systems, taxes, import and logistics costs and local operating costs. Our coffees are competitively priced based on the quality of our coffee. At Nespresso, we produce some of the highest quality coffee in the world. We also offer best-in-class personalized services that match consumers' lifestyles and preferences, and, in response to customer feedback, we offer free delivery within five business days on all orders of $35 or more.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso amaze!
on July 20, 2023
Posted by: Nespressie
[This review was collected as part of a promotion.] Really love my new nespresso purchase - amazing quality of coffee, quick brewing times and delicious coffee. I will never look back!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on July 21, 2023
Posted by: Mikev
from Doral, Florida
[This review was collected as part of a promotion.] This is perfect for my daughter's freshman college dorm.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great coffee, design okay
on August 1, 2023
Posted by: Britt
from San Luis Obispo
I bought this a week ago and I will say the coffee is great as expected. What I don’t like about this machine, which I didn’t read on any reviews, is that it’s pretty difficult to close the top with a pod in it. I watched videos on the website and it was all done with one hand. If I try to use one hand to close the machine, the whole thing moves around. Even with two hands, I have to grip it well and it doesn’t feel right, almost like I might end up breaking it. I wonder if maybe I got one that isn’t quite up to the normal standard of this machine. I also don’t like that I can’t put a travel coffee tumbler under this machine because it’s way too short. This machine says it can brew up to 12 oz but I can’t put my coffee tumbler under it to brew to take for work. I have to brew in a big mug and then pour into my travel tumbler. That to me is a design flaw. Could’ve made it slightly taller. I understand the compact space but not being able to do that is annoying. Debating on sending this one back for a different model.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Compact machine
on August 1, 2023
Posted by: Beers91
from Voorhees, NJ
[This review was collected as part of a promotion.] Great machine just wish the water was detachable or could rotate for storage
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect!!
on August 7, 2023
Posted by: Lily
from Bayport NY
[This review was collected as part of a promotion.] It’s all you could ever need!! Takes up minimal counter space and makes your coffee super fast.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious flavors
on August 7, 2023
Posted by: LZavvy
from Houston
[This review was collected as part of a promotion.] Nespresso makes the best coffee-from the initial aroma, to the foam, to the smooth sips-it is delightful!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Easy to use
on August 7, 2023
Posted by: rat707
from GA
[This review was collected as part of a promotion.] Simple, easy to use, and quick. But could be sturdier.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 8, 2023
Hi, thank you for your review. We are thrilled to learn the Vertuo Pop Plus is simple, easy to use, and quick. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA