Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
Ol’ Reliable
on March 17, 2026
Posted by: demmoore
from Washington DC
[This review was collected as part of a promotion.] I’d been in search of a consistent cup of coffee to start my long days, but it wasn’t until I purchased my Nespresso that I finally found it—its easy to use, sleek design makes for a reliably good boost of energy.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Frothy and delicious
on March 16, 2026
Posted by: Rachel V
from Charlotte, NC
[This review was collected as part of a promotion.] Purchased a week and a half ago. Delicious froth and flavor.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I Love the coffee!
on March 16, 2026
Posted by: Cheribaby espresso
from West palm beach florida
[This review was collected as part of a promotion.] I love the iced coffee with foam it’s so good everytime I make it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Failed Vertuo Pop+
on March 16, 2026
Posted by: Heather
from Atlanta, GA
I was gifted the Vertuo Pop+ cream/yellow top as a housewarming gift. It came with a sample pack of different sized coffees. We only made it through about 6 of the samples when the machine stopped making coffees. It would make all the regular sounds a machine would make but it dribbled out some water and then when we opened it found out it foamed up around the capsule holder/cage. Looked up tips as to how to fix the problem it worked 1 or 2 times and then went back to foaming up around the same area. Tried one more time to fix the problem but it kept having the same problem. I didn't want any more hassles of trying to fix it, so it got sent back. Now I'm trying to figure out which Vertuo machine to replace the Vertuo Pop+. The coffee we were able to make were great.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, March 17, 2026
We know this is disappointing, Heather. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465. A Machine Expert is available 24/7 to troubleshoot over the phone and provide replacement or repair service if needed. We look forward to hearing from you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth the money, great machine, delicious coffee
on March 16, 2026
Posted by: Mandi
from CT.
[This review was collected as part of a promotion.] Best purchase I made. I wish I bought it sooner. Makes the best cup of coffee. It actually tastes like coffee. Couldn’t be happier.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very Convenient!
on March 15, 2026
Posted by: Soybubbles
from Texas
[This review was collected as part of a promotion.] I've had this machine for about a month and it's my favorite!!! Its so cute, works well and is really great for when I'm lazy and dont want to make espresso on my manual machine :p
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the versatility
on March 14, 2026
Posted by: Lar
from Boca Raton, FL
[This review was collected as part of a promotion.] I bought my Nespresso to cut down on my spending on buying coffee and it’s been great! I love the versatility of being able to make regular coffee and an espresso in different ways. Only machine i’ve had that doesn’t completely dilute the drink when making iced drinks. Only thing i don’t love is how closing and locking the machine feels when putting a pod in, it isn’t smooth and has caused coffee spilling out the back but that could have been user error lol.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
An Excellent Cup of coffee!
on March 14, 2026
Posted by: Mrslee160
from Queens, NY
[This review was collected as part of a promotion.] The Vertuo Pop is functional, neat and produces delicious coffee every-single-time!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA