Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,158 Reviews)
Rating breakdown 2,158 reviews
5 Stars
1,733
4 Stars
249
3 Stars
59
2 Stars
35
1 Star
82
92%of customers recommend this product.
(
1,692 out of
1,840)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
1
Not worth it!
on May 22, 2026
Posted by: dee
from NY
We literally bought this machine at Christmas. Never worked correctly and now 5 months later, the machine doesn't work at all. Not worth it. Very poor product. What a disappointment.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 23, 2026
Thank you for your review. We'd like to escalate this sentiment so we can find a satisfactory solution. Please call us at 800-562-1465 where we are available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Regrettable purchase
on May 21, 2026
Posted by: Lyrsa
from Boston
I deeply regret swapping my original Nespresso VertuoPlus for the Pop. I mainly did the swap because the original didn't make 12oz coffee and I was spending too much using 2 7oz pods to make a big cup of coffee. This machine is literally 2 week old and it has twice move my mug due to vibration and all my coffee has ended up on my kitchen counters. The design is not friendly. The pod compartment is super small so you have to empty constantly. The water tank is also small, so you will need to refill often.But the most important part is that this machine makes 12oz pods, but you can't put a 12oz mug or tumbler because there's no space for it. I have to use a regular 12oz mug, brew my coffee, and then swap to my tumbler. A non-issue with the OG Vertuo. I do understand that this machine was possibly desgined for college students, small spaces, etc...but it is not a great design. I wished I kept my OG Vertuo ( I sold it to get this one).
Response from Nespresso USABy Nespresso USA, Customer Service, May 22, 2026
Thank you for your review, though we're sorry you're disappointed with your new Vertuo Pop. Our most compact and economical Vertuo machine has many great features. If you're dissatisfied, you may return your machine within 30 days of delivery, but please call for tips on optimizing your Nespresso experience, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
UP Machine -???
on May 21, 2026
Posted by: GG
from florida
I have had many different Nespresso coffee makers thru the years ,but not sure about UP. the 1st UP machine i purchased did not work out of the box had to return it. i just received my new UP machine . It feels and looks very cheapy . The drawer where the used pods go makes a mess ,not sure why the used pods are swimming in coffee water and i have been trying to set up the Bluetooth connection but i cannot get it to link -come on Nespresso you can do better
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 22, 2026
Thank you for your review. Indeed, if you're still dissatisfied with your replacement, please call again and we'll be happy to address your concerns. We're available at 800.562.1465
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best present ever
on May 20, 2026
Posted by: Hmomma71
from Nashville, GA
[This review was collected as part of a promotion.] I received this as a gift for Christmas. It is probably one of the best Christmas presents I've ever gotten. I've yet to hit a flavor I do not like
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth every penny!
on May 19, 2026
Posted by: CaraS
Absolutely love my nespresso machine it has great power and the temperature of my coffee turns out perfect everytime. It’s super durable and definitely worth the money. Super light weight and makes me prefer making my own coffee instead of spending money on.
Written by a customer while visiting influenster.com
Customer Rating
5
Great gift
on May 18, 2026
Posted by: Jenna
from Hamden, CT
[This review was collected as part of a promotion.] Bought this for my friend as a gift and she loves it. Uses it every day!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee!
on May 18, 2026
Posted by: Snyder
from New Jersey
[This review was collected as part of a promotion.] Great coffee. Frothy and smooth. Very happy with the investment.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Hogg
on May 17, 2026
Posted by: Hkb
from Vienna vitginia
[This review was collected as part of a promotion.] Very easy to use , good quality coffee
A lot of flavors
A lot of flavors
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA