Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,075 Reviews)
Rating breakdown 2,075 reviews
5 Stars
1,664
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,622 out of
1,765)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
No regrets
on April 16, 2026
Posted by: KristinC
My husband bought the Vertuo Pop+ for my birthday gift. The setup instructions were easy to follow & easy to learn. It's a compact machine that packs a mighty punch. I have had to limit myself to 2 cups a day, but it could keep up with several users. I look forward to my espressos & pass on the coffee shops now!
Written by a customer while visiting influenster.com
Customer Rating
5
Best Pod system on the market
on April 16, 2026
Posted by: avst49
[This review was collected as part of a promotion.] I had my eye on a Nespresso machine for a while and finally bought one. I am super impressed! Every single pod I have tried, I have loved. It makes fantastic espresso and is very easy to use. My only complaint (and its not even a big one) is the machine is a bit loud. But beyond that, I’m very happy with my machine and all of the beverages Ive made so far!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
New customer
on April 16, 2026
Posted by: Carlos15
from Texas
[This review was collected as part of a promotion.] Just bought about two weeks ago and so far so good
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible Product
on April 13, 2026
Posted by: Deads
from Texas
I purchased a Nespresso Vertuo Up expecting it to work like the one in the store. Tried to use the 1st time cleaning before making a coffee but instead, water pulls from the tank and dumps into the interior of the machine rather than out of the front spout. VERY frustrating. No coffee is produced. I also tried with a coffee capsule with the same results. The lever locks fully, the pod is seated correctly, and there are no error lights — the machine simply fails to do the one thing it’s designed to do, make a cup of coffee For a machine at this price point, this is unacceptable. I've heard good things about the coffee maker (first time to try the Nespresso brand) and had a good cup while in store but I will be returning and trying a different brand.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 14, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great size
on April 11, 2026
Posted by: Tony
from Murfreesboro TN
[This review was collected as part of a promotion.] This is our 2nd machine- we had one of the original ones. This one is so much more counter space friendly. Easy to use and sooo yummy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy - product does not last
on April 11, 2026
Posted by: Disappointed
from Louisiana
My wife received this product as a Christmas present. It is now April and the machine will no longer makes a cup of coffee. We have followed the instructions regarding cleaning, descaling, etc., and nothing works. The machine is now a boat anchor.
This product is electronic garbage.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 13, 2026
We appreciate your feedback. This is not the Nespresso experience we wished for you. Please give us a call at, 800.562.1465, we're available 24/7 to assist you and offer a lifetime of troubleshooting assistance. All Nespresso machines come with at least a one-year warranty. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Very Finniky
on April 9, 2026
Posted by: Kira9
from Texas
I have had my Nespresso for a year and it worked good in the beginning, but now I am constantly having to fix it. When I open it the pod does not automatically go into the disposal anymore and I have to take it out. Every other day it starts making a noise and flashing red. I have ran rinse cycles like the directions have said and it will work for a day or two before it starts making a noise again. Very disappointed for the price I have paid for all these issues only after a year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 10, 2026
Thank you for your review, Kira. We're certainly disappointed to hear this, and we appreciate your honest feedback. Our machines are expected to perform well for years to come. On occasion, issues can occur, which is why we offer both, in and out of warranty repair or replacement as needed and lifetime troubleshooting service. Please call us at 800-562-1465 to escalate your concerns and speak with a machine expert.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact size and compatible with many pods
on April 9, 2026
Posted by: Emil
[This review was collected as part of a promotion.] I bought this as a gift for my office and everyone loves it. I love that it is compatible with the 12 oz pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA