Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(1,983 Reviews)
Rating breakdown 1,983 reviews
5 Stars
1,594
4 Stars
231
3 Stars
55
2 Stars
31
1 Star
72
92%of customers recommend this product.
(
1,552 out of
1,683)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
Look forward to the mornings…
on January 15, 2026
Posted by: Shc
from Denver, Colorado
[This review was collected as part of a promotion.] I look forward to getting up every morning just to enjoy my Nespresso experience. The coffee is delicious and feels like such a treat. Coffee is smooth and creamy and I use only a touch of cream as a result. My mornings are truly improved now that I have my Nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Wish I had picked a different machine
on January 15, 2026
Posted by: JL26
from NY
Every other time I make my coffee, the red light comes on. I tried cleaning it, changing the water... I have to unplug, replug, every time it does this. Now one of he sections that grabs the pods broke so I manually take the old pod out. I've had the machine for 2 months. I love the coffee but this machine is awful.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, January 16, 2026
Thank you for your honest review. We're available 24/7 to assist you with your Vertuo Pop+, please call us directly, 800.562.1465, and a Machine Expert will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Flexibility
on January 17, 2026
Posted by: xyzabc1549g
[This review was collected as part of a promotion.] I really enjoy the machine so far. I like the expert mode's ability to brew coffee pods into double shots of espresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great feature
on January 17, 2026
Posted by: Daniel
from CT
[This review was collected as part of a promotion.] I bought it 2 weeks ago, it is an excellent choice, its consistency, speed and tasty.it delivers exactly what it promises. ☕
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Remarkable Brand and Taste
on January 17, 2026
Posted by: Usman
from Lawrenceville, GA
[This review was collected as part of a promotion.] I have been a regular nespresso customer and I must tell you the variety and taste they have is amazing. My entire family loves morning coffee from them. Bought a virtuo pop+ machine too from the product list. Enjoying to the great level everyday multiple times :) I just want to say to Nespresso thank you! Also please lower your prices. With this economy it's getting tough.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love full sized coffee choices
on January 18, 2026
Posted by: Wood2
from Philadelphia PA
[This review was collected as part of a promotion.] I love the fact that I can have full sized coffee along with espresso choices. As always coffee is strong and not watered down.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A Perfect Brew
on January 18, 2026
Posted by: Caro
from New Paltz, NY
[This review was collected as part of a promotion.] This is my favorite at home coffee making product I’ve purchased. I can brew cafe quality smooth brews right from my kitchen. It’s such a treat.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor Design
on January 18, 2026
Posted by: Rachel
We got this machine because it could brew all the different sizes and was a more compact deisgn. But it's so poorly deisgned that closing the top down is always a guessing game (sometimes it doesn't close right), and it's too short to put a tall glass underneath it, which is required for the larger size capsules!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 20, 2026
We're disappointed to hear this, Rachel, and we hope you know that we're always here to help! Please call us to speak with a machine expert at 800-562-1465 where we are available 24/7. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA