Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,158 Reviews)
Rating breakdown 2,158 reviews
5 Stars
1,733
4 Stars
249
3 Stars
59
2 Stars
35
1 Star
82
92%of customers recommend this product.
(
1,692 out of
1,840)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
4
Is Pop a Pop Plus? Happy Father's Day Pop
on June 12, 2023
Posted by: PappaSmurf
from Lake Tahoe
[This review was collected as part of a promotion.] Compact design and Pop colors are available for your Pop.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee but is LOUD and can be hard to lock
on June 12, 2023
Posted by: Amy A
from San Diego, California
I recently purchased the Pop+ after my 4-year old Evoluo machine died (specifically, it leaked a lot from the bottom of the machine) . The Pop+ brews delicious, hot coffee as expected. The only negative feedback I have is 1) locking it requires 2 hands as the top doesn't come down all the way when you close it, and 2) this machine is LOUD. I really wish it was much quieter like my previous Evoluo and Vertuo machines.
I would recommend this to a friend!
Response from Nespresso USABy Christine G., Customer Service, June 13, 2023
Thank you for your review. The VertuoPop Plus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the noise issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice compact machine that brews excellent coffee.
on June 12, 2023
Posted by: PsycoCavr
from Sterling, Va
[This review was collected as part of a promotion.] I purchased this Nespresso to go in my RV for camping.
I like the smaller footprint and lower height of the machine. It makes coffee that is as good as my full sized machine.
My only issue is the water container is fixed to the one side and nto movable
I like the smaller footprint and lower height of the machine. It makes coffee that is as good as my full sized machine.
My only issue is the water container is fixed to the one side and nto movable
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Love the Footprint, but it's no Vertuo Plus
on June 12, 2023
Posted by: JW
from Texas
[This review was collected as part of a promotion.] I have an older VertuoPlus machine that I like, but wanted to treat myself to a smaller and newer model. The only thing I love about the Pop is the small size, and in some ways that's an inconvenience when I want to use my travel mug, it barely fits under the machine. It's a great starter machine for someone that is new to nespresso or want/need a smaller machine for space.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, June 13, 2023
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. We've found it best to place the VertuoPop Plus machine atop our Capsule Drawer dispenser to help accommodate a larger mug under the spout, such as a travel mug as you mentioned. Should you have any further questions or concerns, please call 1-800-562-1465 at your earliest convenience. We are available 24 hours a day, seven days a week for your service and support. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect compact size
on June 12, 2023
Posted by: TLM
from Conroe, TX
[This review was collected as part of a promotion.] I needed a machine that took up less space than my Vertuo Next. This one delivered. Works great and my coffees taste exactly the same. Would definitely recommend. Also love the wide range of colors available.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy
on June 11, 2023
Posted by: stacyband
[This review was collected as part of a promotion.] I received this complimentary for my review from Influenster. I really enjoy how easy this is to use. Everything about it including cleaning is so simple. The only negative is the price for the pods over time!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on June 10, 2023
Posted by: Kels
from Forest Ranch, CA
[This review was collected as part of a promotion.] We bought this unit for our cabin that we AirBnB after having one in our home. Guests love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Unit, even easy for travel!
on June 9, 2023
Posted by: dbaugus
from Moscow, ID
[This review was collected as part of a promotion.] We bought the pop+ primarily for travel to have Nespresso wherever we go! Worked great with no issues! Would recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA