Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,158 Reviews)
Rating breakdown 2,158 reviews
5 Stars
1,733
4 Stars
249
3 Stars
59
2 Stars
35
1 Star
82
92%of customers recommend this product.
(
1,692 out of
1,840)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
3
Machines Do Not Last
on June 22, 2026
Posted by: RebAdler
from Gurnee Illinois
I am on my third Nespresso machine, the latest being a Pop. Just tossed that one in the trash this morning, after it stopped working and made a huge mess on my counter by leaking coffee all over. These machines do not last. I love the coffee but these machines are not durable. I clean it regularly, despite the cleaning cycle being complicated to engage. I get that with a small compact machine, there is no room for a "cleaning cycle" button. However, the instructions require watching the video each and every time. It's a ridiculous sequence of turning the handle and pressing the button in multiple presses. I am thinking of going back to a manually operated espresso machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, June 22, 2026
We're certainly disappointed to hear this, and we hope you know that we're always here to help. Machine experts are available 24/7 for comprehensive troubleshooting and all machines are covered by at least a one-year warranty. If you still have your machine and would like to arrange next steps, please call us at 800-562-1465. We look forward to assisting you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious coffee!
on June 20, 2026
Posted by: LJF1979
from New Braunfels, Texas
[This review was collected as part of a promotion.] I purchased the Vertuo Pop+ a few weeks ago. The coffee options are delicious! The brewing process with a froth on top makes it even better. The machine is a little loud which is why I didn’t give it 5 stars.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I got the one with gold trim looks awesome on my c
on June 19, 2026
Posted by: Butcher paul
from San Francisco
What a great cup of coffee, very fast brew, perfect temperature, great compact machine absolutely love it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Be careful after the 1 year mark.
on June 19, 2026
Posted by: Sad User
I bought this machine a little over a year ago, was working perfectly fine, kept it clean. The other day, an entire coffee pod was poured through the bottom of the machine. Tried cleaning it and the solution went through the bottom as well. Created an mess. This was my second time getting this machine, as last one died at the 2 year mark. I don't know what do, have a lot of pods but the machines break down. Big let down with these machines. Have now went through 3 machines in about a 5 year time frame.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, June 20, 2026
Thank you for your review, however we're sorry to hear of your machine issues. Please give us a call and escalate these concerns. We are available 24 hours a day and 7 days a week for your convenience. We trust a satisfactory resolution will be made.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Overall great everything!
on June 17, 2026
Posted by: Aulea359
from Reno, NV
[This review was collected as part of a promotion.] My first Nespresso and I have to say this is the BEST coffee and machine I ever used and had. So many great flavors! I CANNOT go back to Keurig! Keurig is such crap imo now
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on June 17, 2026
Posted by: Pri
[This review was collected as part of a promotion.] It’s great and I really enjoy the coffee. It’s high quality
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Cute colors & perfect compact size
on June 15, 2026
Posted by: MAZI
from St Johns, FL
The compact size & fun colors make the Vertuo Pop a perfect countertop or coffee station machine. However the heating element is disappointing. I can’t get a truly hot expresso or cup of regular coffee; only lukewarm.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simple Yet Elegant Coffee Machine
on June 15, 2026
Posted by: Brittany
[This review was collected as part of a promotion.] I recently purchased the Nespresso Vertuo Pop and I love it. From the moment I set it up, it was clear this machine was designed with simplicity in mind. There’s virtually no learning curve, pop in a capsule, press a button, and a beautifully rich cup of coffee is ready in seconds. No fussing, no complicated settings.
What really impressed me is the capsule selection. There’s genuinely something for every mood and taste, whether you want a bold espresso or a longer, smoother brew. I love that I can switch it up depending on what I’m craving that day. It’s become a staple in our morning routine. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA