Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(1,983 Reviews)
Rating breakdown 1,983 reviews
5 Stars
1,594
4 Stars
231
3 Stars
55
2 Stars
31
1 Star
72
92%of customers recommend this product.
(
1,552 out of
1,683)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
Best purchase ever
on February 19, 2026
Posted by: Dougan
from Princeton , Texas
[This review was collected as part of a promotion.] Seriously the best purchase I have made coffee maker wise. The coffee is way better quality than I have ever experienced and the machine works so well and is easy to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect gift!
on May 5, 2026
Posted by: Dseth
from Atlanta, GA
[This review was collected as part of a promotion.] Bought this as a gift and it was perfect! Super user friendly and fits perfectly in her apartment!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Overall great machine, but with a few flaws.
on November 19, 2025
Posted by: Tina
from Richmond, VA
I've had my Pop Plus for almost a year, and overall I really like it. Of course, it makes a great cup of coffee, and it makes it fast. Other than that, here are some pros and cons:
Pros
1. It has a small footprint compared to other Vertuo models, and the unique shape allows it to fit comfortably into a corner, if needed.
2. It heats up faster than older Vertuo models
3. The water tank is easy to remove and clean
4. It's quieter than older Vertuo models (although still vibrates quite a lot)
5. The pod catch bin is easy to remove and clean
Pros
1. It has a small footprint compared to other Vertuo models, and the unique shape allows it to fit comfortably into a corner, if needed.
2. It heats up faster than older Vertuo models
3. The water tank is easy to remove and clean
4. It's quieter than older Vertuo models (although still vibrates quite a lot)
5. The pod catch bin is easy to remove and clean
Cons
1. I got the gold and black color, and the gold finish is simply a cellophane film. How did I discover this? Well, I put the mug tray in some water one night to soak off dried coffee, and when I went to wash it the next morning, the gold colored film *sloughed off* leaving the steel beneath exposed. This feels really cheap and below the standard I expect for Nespresso machines.
2. Why, oh why, is the column below the spout CONVEX?? Who did this? It should be a concave curve to accommodate the shape of most mugs, or at the very least be flat. With the column rounding outward, it means you can't use mugs with any sort of inward curve at the mouth or you risk the stream of coffee not making it in, and pouring all over your countertop, instead.
3. This machine DOES accommodate XL capsules, but it has a tough time ejecting the pods when you open the chamber afterward. I've had almost every XL pod get stuck and need to be removed by hand vs sliding down into the catch bin.
1. I got the gold and black color, and the gold finish is simply a cellophane film. How did I discover this? Well, I put the mug tray in some water one night to soak off dried coffee, and when I went to wash it the next morning, the gold colored film *sloughed off* leaving the steel beneath exposed. This feels really cheap and below the standard I expect for Nespresso machines.
2. Why, oh why, is the column below the spout CONVEX?? Who did this? It should be a concave curve to accommodate the shape of most mugs, or at the very least be flat. With the column rounding outward, it means you can't use mugs with any sort of inward curve at the mouth or you risk the stream of coffee not making it in, and pouring all over your countertop, instead.
3. This machine DOES accommodate XL capsules, but it has a tough time ejecting the pods when you open the chamber afterward. I've had almost every XL pod get stuck and need to be removed by hand vs sliding down into the catch bin.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on April 4, 2026
Posted by: Cisco Kid
from Los Angeles, CA
[This review was collected as part of a promotion.] This is our second Nespresso and let me tell you, I love every bit of it! Smaller version for more counter space, but same taste!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointed
on May 28, 2024
Posted by: Coffee Lover
from Los Angeles
I bought this machine last week and planned to replace it with an older model of the Vertuo that I have. The reason I wanted the Pop Plus was because it brews more sizes like alto/XL, and my current Vertuo only brews four cup sizes. I have use it every day since I purchased it. So far compared to my older model this machine seems more cheaply made. I struggle with close and lock feature each time. Every time I close it down it seems like its not locked in placed and you have to fiddle with it to be sure. The plastic used here just seems cheaper while my older model had a sturdy locking system. Secondly, when I brew coffee this machine seems to produce triple the amount of foam then my other machine when brewing so your left with less coffee and more foam. I am good with an inch or so of foam but this more than half the cup. I have stir each cup to settle the foam which is annoying when I am in a rush in the mornings. Lastly and most important the machine spout is set so low you cant fix your alto (nespresso cup) or a taller cup under the spout! Why oh why if its suppose to brew even larger sizes than my other machine is the spout set to low on this machine. My other machine only brewed up to 7.7 oz and there was still plenty of room to place a large cup underneath. It is so inconvenient and annoying that I have to use two cup when it is process of brewing and then transfer the two cups it brewed into one large cup simply because the spout is set too low to fix my tall cup under it! I regret buying this machine, and having two large sizes to brew was not worth the inconvenience of the short spout and my current nespresso cups not fitting underneath.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, May 30, 2024
Thank you for your review, and we appreciate your feedback. We recommend propping the Vertuo Pop on something like our capsule drawer for and easier fit with larger mugs. If you still need assistance with your Vertuo Pop machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great gift
on May 18, 2026
Posted by: Jenna
from Hamden, CT
[This review was collected as part of a promotion.] Bought this for my friend as a gift and she loves it. Uses it every day!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
footprint is too large
on November 8, 2024
Posted by: ddnyc
from nyc
the water tank on the side is a deal break for me, it doubles foot print and prevents this machine from being the space saver it claims to be. I really want a vertuo machine, but may have to go with the orginal capsules
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, November 9, 2024
Thank you for your feedback. We regret to learn that our Vertuo Pop Plus did not meet your expectations. We are here to assist and would like to suggest our VertuoPlus, which features an adjustable water tank option, or our Vertuo Next machine, with the water tank positioned at the back.
The VertuoPlus is more comparable in size, measuring W 8.7 in, H 12.7 in, and D 12.8 in, while the Vertuo Next may be slightly larger than expected, with dimensions of W 5.5 in, H 12.4 in, and D 16.8 in.
We trust that this information will assist you in selecting your new machine. If you have any further questions, we're happy to help! Please do not hesitate to contact us through our toll-free number, 800-562-1465.
The VertuoPlus is more comparable in size, measuring W 8.7 in, H 12.7 in, and D 12.8 in, while the Vertuo Next may be slightly larger than expected, with dimensions of W 5.5 in, H 12.4 in, and D 16.8 in.
We trust that this information will assist you in selecting your new machine. If you have any further questions, we're happy to help! Please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointing.
on November 20, 2025
Posted by: Gift
from Florida
[This review was collected as part of a promotion.] Unfortunately, it wasn’t what I expected. A little too clunky/clumsy for my taste, so I purchased another Vertuo Plus as a gift which is much better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, November 21, 2025
Thank you for your review. We're here to help. Please call us to arrange an escalated call with a machine expert as your machine comes with a two-year warranty. We are available 24 hours a day, 7 days a week at 800-562-1465 and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA