Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,075 Reviews)
Rating breakdown 2,075 reviews
5 Stars
1,664
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,622 out of
1,765)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
1
< Year Old Machine Malfunctions Daily
on July 26, 2026
Posted by: jemma320
from New York, NY
I bought this machine 10 months ago (for personal use about 1-2x a day most days of the week). About 5 month into owning the machine, it started regularly malfunctioning (flashing red and sputtering out / not working after a few seconds of producing coffee). No amount of descaling or physically cleaning the machine corrected the issue. I encounter the same issue almost every time I use the machine. I have to constantly fiddle with it, un-plug it / re-plug it back in, and wipe down every component of the machine every time I try to use it in the hope it will produce coffee about 50% of the time. I will be replacing the machine with a different model as I was deeply dissatisfied with this purchase. I recommend NOT buying this model if you are debating between a few.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, July 27, 2026
We're disappointed to hear about your experience, Jemma. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465. A Machine Expert is available 24/7 to troubleshoot over the phone and provide replacement or repair service if needed. We look forward to hearing from you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Perfect Gift
on July 25, 2026
Posted by: MaxPower
[This review was collected as part of a promotion.] Bought this as a gift for my daughter and she absolutely loves it! She says it makes delicious coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Upgrade to this
on July 25, 2026
Posted by: Dara O
[This review was collected as part of a promotion.] I gave away my original nespresso machine and upgraded to this. It’s completely worth it. Sometimes I just want coffee instead of espresso. I’m sooo happy with the iced options, too.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great feature
on July 23, 2026
Posted by: 12345
from Seattle, WA
[This review was collected as part of a promotion.] I bought this machine a month ago!! And it’s really good and convenient.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
SO YUMMY
on July 21, 2026
Posted by: Wheezie13
from Long Beach, CA
[This review was collected as part of a promotion.] The rich and creamy flavor surpass my wildest dreams. I go to bed dreaming of my morning coffee and crave my nespresso throughout the day. It’s so fast and looks gorgeous on my counter. I am extremely happy with my purchase!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
High quality coffee machine
on July 21, 2026
Posted by: Tammy
from Pine Hill, NJ
[This review was collected as part of a promotion.] I bought this for my daughter who is a barista and she loves it!!!!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee!
on July 21, 2026
Posted by: GW
from MA
[This review was collected as part of a promotion.] Wry happy with it and the quality of the coffee it makes
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Absolutely love the creamy texture and color!
on July 21, 2026
Posted by: Uj89
from North Carolina
[This review was collected as part of a promotion.] I've had the Nespresso Vertuo Pop+ Matte Gold for about two weeks now, and I couldn't be happier with it! If you are a fan of coffee that has that rich, velvety, and creamy layer on top, this machine nails it perfectly every single time.
Pros:
Creamy Texture: The coffee shop-worthy crema is exactly what I was searching for.
Easy Setup: The setup and how-to videos are incredibly helpful and made getting started a breeze.
Beautiful Aesthetic: The Matte Gold finish adds a premium, limited-edition touch to my kitchen counter.
Flavor Variety: There are so many pod flavors available to try, meaning I'll be mixing things up for a long time.
Verdict: I highly recommend this machine if you want a reliable, gorgeous, single-serve maker. It is compact enough for smaller spaces but doesn't compromise on the quality of your cup! Can't wait to try more flavors.
Pros:
Creamy Texture: The coffee shop-worthy crema is exactly what I was searching for.
Easy Setup: The setup and how-to videos are incredibly helpful and made getting started a breeze.
Beautiful Aesthetic: The Matte Gold finish adds a premium, limited-edition touch to my kitchen counter.
Flavor Variety: There are so many pod flavors available to try, meaning I'll be mixing things up for a long time.
Verdict: I highly recommend this machine if you want a reliable, gorgeous, single-serve maker. It is compact enough for smaller spaces but doesn't compromise on the quality of your cup! Can't wait to try more flavors.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA