Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,158 Reviews)
Rating breakdown 2,158 reviews
5 Stars
1,733
4 Stars
249
3 Stars
59
2 Stars
35
1 Star
82
92%of customers recommend this product.
(
1,692 out of
1,840)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
3
Hard to figure out at first
on September 6, 2023
Posted by: steffanyk
[This review was collected as part of a promotion.] I LOVE coffee so was super excited when Influenster sent me this to try. It is beautiful and sleek, but setting it all up was so confusing. The included instructions were vague and unclear, I ended up having to find videos on YouTube lol! Once I got it set up it was fairly easy, the machine reads the bar code on the pods so that's how it knows how much water to use, and they eject into a side compartment for easy disposal which is nice. I've tried 4 of 5 of the pods so far and they look amazing with the built in frother, but so far the taste has been lacking for me, maybe just because of the ones I chose to try so far? I'm going to continue playing with it! Thanks Influenster!!
Response from Nespresso USABy Leslie G., Customer Service, September 9, 2023
Thank you for your review. We are sorry to hear that you had some issues setting up your machine, as well as with the capsules you've tasted so far. If you would like any assistance with your machine, please don't hesitate to reach out for assistance via our toll-free number 800.562.1465. We are also happy to offer capsules recommendations based on your coffee preferences, and are confident that we'll be able to find something that will suit your tastes! We are available 24 hours a day, seven days a week, so you may call anytime at your earliest convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
For the coffee lovers!
on September 5, 2023
Posted by: karitabonita
[This review was collected as part of a promotion.] I am obsessed! The Nespresso Vertuo Pop is everything I didn’t know I needed! I am such a coffee lover & this has taken my experience to another level. The system is so easy to use, I love that I can brew hot or cold coffee as well as espresso, and the pods are so well priced. I am looking forward to all the amazing recipes I’ll come up with!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on September 5, 2023
Posted by: jessjlx
[This review was collected as part of a promotion.] I've wanted an espresso machine for a long time, and I'm soo glad I got one! Love this machine!! It's perfect size, super easy to use & makes a delicious cup of espresso. Love the iced pods - strong yet not at all bitter. Brews quickly and you get a good amount of espresso in one pod. Sooo excited to try out more pod flavors to find my favorites! This machine just elevated my morning coffee game!!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I'm Spoiled
on September 5, 2023
Posted by: karenc
from Boston MA
[This review was collected as part of a promotion.] I traveled through Europe this summer and all the hotels we stayed in had Nespresso machines. I was hooked and couldn't wait to get one for my office.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy set up
on September 5, 2023
Posted by: samantham18
[This review was collected as part of a promotion.] When I got home from my trip I had this waiting for me! Sometimes machines like this can be a little intimidating but it was so easy to put together! Once it was set up, I brewed my first pod! Where I’d say I struggled is fully knowing which pods I’d enjoy and how to mix in with milk, etc. That’s typical needing to learn what you enjoy drinking. Otherwise it was awesome and looking forward to trying more things.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love the machine!
on September 5, 2023
Posted by: Coffeecream
from Fairfax, Va
I received it as a gift about a month ago. I have never had a machine like this. I love it! It makes great coffee, looks good on my coffee station. I love the the pods for the size cups you want to make. I wish the coffee was hotter, but I warm my creamer. I would recommend this product for all coffee drinkers you will love it.
I would recommend this to a friend!
Response from Nespresso USABy Kendall S, Customer Service , September 7, 2023
Thanks for your review! We're thrilled to hear you are enjoying your Vertuo Pop + Deluxe machine. We can confirm that Vertuo machines brew coffee at around 76 degrees, however this will be slightly cooler once it reaches the outlet. If it's brewed above this temperature, then it can cause the coffee to burn which would remove the notes and aromas. If you do prefer it warmer, we suggest pre-heating your cup prior to making a coffee. Enjoy.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wedding Gift for our one and only daughter!
on September 4, 2023
Posted by: Chris
from Garden City, Kansas
[This review was collected as part of a promotion.] Cannot actually review this yet as the soon-to-be newlyweds have yet to get married; but, based upon my own experience with my Nespresso machine, I’m confident that it will be a 5!
The Nespresso machine that I own (Vertuo Plus) is fantastic!
The Nespresso machine that I own (Vertuo Plus) is fantastic!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My new go to coffee machine
on September 4, 2023
Posted by: brittanyb5bd7
[This review was collected as part of a promotion.] I love this machine! It was super easy to set up and connect it to my phone via bluetooth. It came with a wide variety of coffee and espresso to try. The machine knows the difference between the pods so it makes it perfect every time. The machine doesn’t take up much space, I would recommend it to anyone I know who loves coffee and wants to step up their game and feel like they are at a fancy coffee shop. I have my cart full of new pods to try in my machine as we speak.
Written by a customer while visiting Nespresso USA