Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
4
Loving our new Nespresso
on August 21, 2023
Posted by: Coop fam
from Dublin, Ohio
[This review was collected as part of a promotion.] I have a household that likes espresso and coffee. This is the perfect machine for us. Sometimes the creama is a little too much with full size coffee pods (7oz) but it’s not a deal breaker at all. We have enjoyed creating fancy coffee shop creations at home. The milk frother is a total game changer in leveling up our home brewed coffee. I also love the Bluetooth feature that gives the exact alert for the machine so I know what’s wrong.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loving my vertió pop
on August 21, 2023
Posted by: Kathy
from Tyson corner va
[This review was collected as part of a promotion.] I love the color and the size of the Nespresso. Fit perfectly in my small kitchen
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed with clumsy features
on August 21, 2023
Posted by: JustJen88
from Saranac Lake, NY
This is my fourth Nespresso machine. Yes, it makes excellent espresso. But:
1. It's not tall enough. The other reviews mention it's not tall enough for the iced coffee, but I can't even hold a small strainer above my mug (which is how I infuse it with lavender or cinnamon or anything else I like).
2. The container that holds the used pods isn't transparent and isn't big enough. So either I forget to check it or I'm constantly checking it.
3. The water container isn't big enough. Apparently, the "deluxe" model holds more water. What the heck?
4. The cup holder is so small that my mug hangs over the sides, meaning it's not super stable. Also, where the expresso comes out, that doesn't stick out enough. The whole design is awkward.
5. I bought this machine to save space. But the water tank doesn't swing, so it actually takes up more room than I thought.
Overall, if I had known this ahead of time, I would have gotten rid of our coffee pot and gotten a different machine. It's good espresso, but it's not a pleasure to make it.
1. It's not tall enough. The other reviews mention it's not tall enough for the iced coffee, but I can't even hold a small strainer above my mug (which is how I infuse it with lavender or cinnamon or anything else I like).
2. The container that holds the used pods isn't transparent and isn't big enough. So either I forget to check it or I'm constantly checking it.
3. The water container isn't big enough. Apparently, the "deluxe" model holds more water. What the heck?
4. The cup holder is so small that my mug hangs over the sides, meaning it's not super stable. Also, where the expresso comes out, that doesn't stick out enough. The whole design is awkward.
5. I bought this machine to save space. But the water tank doesn't swing, so it actually takes up more room than I thought.
Overall, if I had known this ahead of time, I would have gotten rid of our coffee pot and gotten a different machine. It's good espresso, but it's not a pleasure to make it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are dismayed to learn your Vertuo Pop+ machine didn’t meet your expectation. The Vertuo Pop+ machines are our smallest, that can brew five sizes of coffee – hot or with ice-with the intention of not sacrificing counter space. We recommend purchasing a capsule drawer to place your machine on, which will allow you to fit and brew a bigger cup/mug for your liking. The capsule drawer will also provide you a space to store your remaining capsules. With your machine, you also have the option of purchasing our medium size or large size water tank for your machine, both are compatible. We hope this information will provide you with a little more satisfaction. We look forward to you enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso. Please do not hesitate to contact us should you have any questions via our toll-free number. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Golden Caramel
on August 20, 2023
Posted by: Joe
from River Edge, NJ
[This review was collected as part of a promotion.] The new Golden Caramel is awesome. Strong yet flavorful
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent gift
on August 18, 2023
Posted by: Scott71
from Winston Salem, NC
[This review was collected as part of a promotion.] I have a Nespresso Vertuo at home, but bought the Pop Plus for my daughter who is starting college. She is so excited to be able to still enjoy her Nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice Color!
on August 18, 2023
Posted by: namamon
from Stockton, CA
[This review was collected as part of a promotion.] My parents bought this as a college gift. I think this one is really affordable as other ones.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee and machine
on August 18, 2023
Posted by: Noorcubes
from California
[This review was collected as part of a promotion.] I recently purchased this machine and have had an amazing experience with the nespresso location near me and customer service online. This machine is great for small spaces or 1 or 2 people and it’s super cute!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Virtuo POP
on August 17, 2023
Posted by: Jay
from Austin, TX
[This review was collected as part of a promotion.] I love this machine, the speed the simplicity etc. Tons of flavors and sizes to choose from. I didn’t give a 5 star because it’s font every time. I like the option of not having it foam when I just want coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA