Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,159 Reviews)
Rating breakdown 2,159 reviews
5 Stars
1,734
4 Stars
249
3 Stars
59
2 Stars
35
1 Star
82
92%of customers recommend this product.
(
1,692 out of
1,840)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
1
DO NOT WASTE YOUR MONEY!
on October 2, 2023
Posted by: Britt
from Texas
DO NOT GET THIS ONE!! It started having problems the first month I got it and now it doesn’t even work I’ve only had it for 3 months , it’s not worth the money it’s so expensive and doesn’t even work… I do not recommend.
I’ve maintained and clean it properly but even then it still burns out. Don’t waste your money on this one.
I’ve maintained and clean it properly but even then it still burns out. Don’t waste your money on this one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, October 3, 2023
Thanks for your review, Britt. We’re dismayed to learn that you’re experiencing issues with your Vertuo Pop Plus machine. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling our toll-free number to create your Nespresso account, register your Vertuo Pop Plus machine, and troubleshoot to find a solution. We’ve available by phone 24 hours a day and 7 days a week for your convenience. We’re confident we’ll come to a satisfactory resolution, and you’ll be enjoying your Nespresso blends soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
New to nespresso
on October 1, 2023
Posted by: Crystal
from California
[This review was collected as part of a promotion.] We love the simplicity of our Vertuo. After spending time in Europe and enjoying an espresso every morning, we wanted to repeat that back in the US. The Vertuo drivers. Easy to operate and clean, we enjoy a wide variety of espresso cups and even occasional coffees. The only complaint is that the espresso cools very quickly. The temp could use some improvement, but the ease and flavors and great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My new bff
on September 30, 2023
Posted by: jlddiaz84
[This review was collected as part of a promotion.] This is one lovely little machine. It has become my new caffeinated BFF. I previously had an espresso maker and it was fine. I love the Nespresso branded espresso‘s and coffees. However, my old machine was one of the much earlier models and it was super loud and in comparison this one is much much quieter. It doesn’t rattle my cabinets or my countertops and it doesn’t wake my kids in the mornings. I absolutely still love the brand of espresso and coffees. the new design of this machine is however a little bit clunkier and difficult to fit nicely on my counter. I love the curves of it. It’s just a bit oblong and I think having the water reserve potentially inside would’ve been a little nicer feature, but regardless of the length of the I absolutely adore this machine and I’m so thankful for Influenster and Nespresso sending it to me for review. Much needed!!!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Looove it!
on September 29, 2023
Posted by: fduarte14
[This review was collected as part of a promotion.] Really easy to set up and use. Easy to clean and lots of variations of coffee to try. Great for making a morning coffee for the commute and saving my bad habit of buying from the coffee shop. It's is fairly noisy when using, but no louder than my old version, so I don't mind that. You are limited to Nespresso branded pods, which is a shame, but there is a wide variety to purchase. It's very compact and doesn't crowd up the counter which is a bonus. Would recommend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great gift!
on September 28, 2023
Posted by: Aestrada
from Rosenberg,Tx
[This review was collected as part of a promotion.] Purchased as a gift for a co worker since I was gifted one and it is absolutely amazing!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on September 27, 2023
Posted by: melissah545
[This review was collected as part of a promotion.] I previously have purchased nespresso machines and was very disappointed by this one. While I loved the fact that the machine had a small footprint and took up less counter space, it was so small that I couldn’t even fit a cup under it with the drip tray attached (which is beneficial to have attached since some drips do happen after removing my cup). I also was excited to try the large carafe coffee option that this machine supports however I wasn’t even able to since again it was too small under the machine to put a large enough cup to support that size. I wouldn’t recommend this machine to anyone.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Amazing
on September 27, 2023
Posted by: madison0986
from dallas
[This review was collected as part of a promotion.] I have been using this machine for about a week and am enjoying it. I love the variety of pods that fit within the device. It is reasonably sized and very quiet.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Little Machine
on September 26, 2023
Posted by: Rich72
from Chicago, IL
[This review was collected as part of a promotion.] I purchased this for my office at work. The size is great and I can have a great cup of coffee whenever I want.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA